Sophia Suayan
San Antonio,TX
Summary
Proven Customer Service Sales Representative with a track record of boosting sales revenue and customer satisfaction at Rick Suyan. Skilled in call center operations and customer complaint resolution, demonstrating empathy and effective problem-solving. Achieved high retention rates and positive feedback through exceptional incoming call management and goal-oriented strategies.
Overview
4
4
years of professional experience
Work History
Customer Service Sales Representative
Rick Suyan
04.2022 - 01.2024
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Customer Service Representative
VXI
10.2021 - 03.2022
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Agero
08.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Met customer call guidelines for service levels, handle time and productivity.
Education
GED
San Antonio, TX07.2024
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
Timeline
Customer Service Sales Representative
Rick Suyan
04.2022 - 01.2024
Customer Service Representative
VXI
10.2021 - 03.2022
Customer Service Representative
Agero
08.2019 - 01.2020
GED
Similar Profiles
Suyan Aparecida Yamada NevesSuyan Aparecida Yamada Neves
Atendente at Clínica Suyan YamadaAtendente at Clínica Suyan Yamada
Madison AtwellMadison Atwell
Service Coordinator at Rick Hill Imports - Rick Hill BMWService Coordinator at Rick Hill Imports - Rick Hill BMW
Kaydence ByrdKaydence Byrd
BDC Manager at Rick Hendrick Chevrolet Of BufordBDC Manager at Rick Hendrick Chevrolet Of Buford
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution
Karen VasquezKaren Vasquez
Registrar at Urban Champions AcademyRegistrar at Urban Champions Academy