Sophia Taft
Altoona,WI
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
Executive Assistant to the Director
Bowe Business Group
Wisconsin
03.2024 - Current
- Collaborated with other executive assistants within the organization to share best practices and streamline processes across departments.
- Managed a diverse array of administrative tasks to enable the director to focus on higher-level responsibilities.
- Maintained strict confidentiality while handling sensitive information, safeguarding company data and privacy
- Prepared comprehensive reports on departmental metrics, enabling informed decision-making by the director.
- Contributed ideas during strategy sessions which led to improvements in overall efficiency of departmental processes.
- Positively interacted with all partners, employees and customers using exemplary communication and interpersonal talents.
- Managed accurate and timely processing of over 600 invoices per month.
Multi Unit General Manager
JAMA Investments LLC
08.2020 - Current
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Owned Market Research and trend analysis
- Governed Inventory Control
- Developed POS Integration from start up
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Established team priorities, maintained schedules and monitored performance
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Lead organizing and overseeing assignments to drive operational excellence
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
- Defined clear targets and objectives and communicated to other team members
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established performance goals for employees and provided feedback on methods for reaching those milestones
- Successfully managed budgets and allocated resources to maximize productivity and profitability
- Identified and communicated customer needs to supply chain capacity and quality teams
- Developed detailed plans based on broad guidance and direction
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
General Manager
JAMA Investments LLC/Heartbreakers Bar And Grill
08.2020 - Current
- Build exceptionally strong business relationships with returning customers
- Create systems and processes to develop operational excellence in high paced environment
- Report to and communicate with leadership and owners
- Develop social media content and in-house advertising
- Maximize performance through culture of communication and synergy
- Resolve immediate event situations on site and ensuring proper follow up with staff and customers
- Analyze target market to increase traffic and build customer relations
- Plan and execute events for up to 300 people
- Developed and implemented strategies to increase sales and profitability
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
- Reported issues to higher management with great detail
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
- Managed purchasing, sales, marketing and customer account operations efficiently
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Assisted in recruiting, hiring and training of team members
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Assistant Social Media and Marketing Manager
Grizzly's Wood-Fired Grill
06.2018 - 06.2020
- Coached, mentored and retained staff by creating positive, safe, and professional work environment
- Built social media platforms and maintained consistent interaction on all platforms
- Developed creative social media and new, innovative in store marketing approaches
- Demonstrated confidence and open-mindedness while communicating with guests and employees
- Provided excellent guest experience through encouraging staff and creating relationships with guests
- Cultivated culture of strong teamwork and effective leadership.
Education
BBA Marketing Emphasis -
University of Wisconsin - Eau Claire
Eau Claire, WI05.2020
Certificate in Advanced Business Communications Business -
University of Wisconsin-Eau Claire
Eau Claire, WI05.2020
Skills
- Highly Committed to customer satisfaction
- Effective Leadership
- Staff on-boarding, training and development
- Adaptable and able to learn at fast pace
- Highly motivated and goal-oriented
- Event Management/Safety Protocols
- Strategic Planning/Performance and Process Improvement
- Food Preparation and Safety/Menu Planning
- New Business Development and Market Growth
- Verbal and Written Communication
- Profit and Loss
- Administrative Skills
Websites
Timeline
Executive Assistant to the Director
Bowe Business Group
03.2024 - Current
Multi Unit General Manager
JAMA Investments LLC
08.2020 - Current
General Manager
JAMA Investments LLC/Heartbreakers Bar And Grill
08.2020 - Current
Assistant Social Media and Marketing Manager
Grizzly's Wood-Fired Grill
06.2018 - 06.2020
BBA Marketing Emphasis -
University of Wisconsin - Eau Claire
Certificate in Advanced Business Communications Business -
University of Wisconsin-Eau Claire