Sophia Thurner
Milwaukee
Summary
Customer service advocate with proven ability to enhance customer experiences through effective communication and team collaboration. Expertise in performance assessment and service improvement, leading to increased customer satisfaction. Versatile background in customer service and education, fostering supportive environments and operational excellence. Committed to driving customer advocacy and optimizing service delivery.
Overview
4
4
years of professional experience
Work History
Costumer Service
House Of Roth
Glendale
09.2025 - Current
- Processed orders with precision, ensuring timely delivery for all customers.
- Identified service quality gaps and proposed effective solutions to enhance performance.
- Responded to customer complaints with empathy and implemented resolution strategies.
- Delivered exceptional customer service in all interactions with guests.
- Prioritized fast and friendly service to improve customer satisfaction.
- Assessed customer needs to provide tailored support and assistance.
Dance Teacher/Instructor
North Shore Dance Studio
Mequon
09.2021 - Current
- Developed lesson plans tailored to individual student needs and learning styles.
- Encouraged a positive learning environment to foster student confidence and growth.
- Maintained a safe and supportive classroom atmosphere for all participants.
- Utilized technology to enhance lessons and engage students effectively.
- Supervised student-led performances to develop leadership and teamwork skills.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Planned choreography for group performances and recitals.
- Instructed students in proper technique, terminology and performance of various styles of dance such as ballet, jazz, hip hop and modern.
- Motivated students to practice regularly and strive for improvement.
- Organized and managed rehearsals to ensure adequate preparation for performances.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Upheld studio guidelines and legal requirements for dancer and staff protection.
- Monitored student attendance records and maintained accurate class rosters.
- Administered first aid and addressed injuries during classes and rehearsals, following established health and safety protocols.
- Built positive relationships with students, parents, colleagues and administrators.
- Maintained open communication with students and parents regarding progress and concerns.
Education
High School Diploma -
Nicolet Union High School
Glendale 06-2026
Skills
- Problem resolution
- Effective communication
- Performance assessment
- Service enhancement
- Team collaboration
- Customer advocacy
- Emotional support
- Patient companionship
- Active listening
- Leadership
- Multitasking
Timeline
Costumer Service
House Of Roth
09.2025 - Current
Dance Teacher/Instructor
North Shore Dance Studio
09.2021 - Current
High School Diploma -
Nicolet Union High School