Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sophia Torres

WINTER SPRINGS FL,Florida

Summary

Hardworking Host and customer service rep. offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload. Skilled customer service rep, motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences. Positive and upbeat host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Host

Cracker Barrell
Statesboro, GA
06.2023 - 08.2024
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Assisted servers in seating guests by escorting them to their tables.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Ensured compliance with health and safety regulations within the restaurant.
  • Served as point-of-contact for resolving guest complaints or special requests.

Customer Service Representative

Domino's Pizza
West Monroe, LA
02.2023 - 04.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

GED -

Ouachita High School
West Monroe, LA
12-2023

Skills

  • Customer Service
  • Reservation coordination
  • Reservations Management
  • First Aid Training
  • Guest Relations
  • Takeout order processing
  • Positive and professional
  • Greeting guests
  • Guest Engagement
  • Team player mentality
  • Dining customer service
  • Phone Etiquette
  • Effective Multitasking
  • Safe Food Handling
  • Table setting arrangements

Timeline

Host

Cracker Barrell
06.2023 - 08.2024

Customer Service Representative

Domino's Pizza
02.2023 - 04.2023

GED -

Ouachita High School
Sophia Torres