Sophia Trevino
Ingram Elementary School
Ferris,TX
7
years of professional experience
Work History
Teacher’s Aid/ Office Receptionist
1 Year 4 Months- Delivered instruction to meet diverse student learning needs.
- Assessed student progress and adjusted instruction based on data.
- Managed classroom routines to maintain positive learning environment.
- Organized instructional materials and classroom resources for daily activities.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
Remote Pharmacy Clerk
11 Months- Processed prescription data entry with accuracy, supporting timely pharmacy order fulfillment.
- Verified patient and insurance information to resolve routine claim and eligibility issues.
- Coordinated prescription routing between pharmacy technicians, pharmacists, and support teams.
- Maintained organized records for prescriptions, customer requests, and refill documentation.
- Reviewed prescription details for completeness, reducing delays caused by missing information.
- Verified prescription information prior to entry in pharmacy computer system.
- Established and maintained patient profiles, updating organizational database with current information.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
Gate Clerk
2 Years 7 Months- Verified inbound and outbound railcar documentation, ensuring accurate gate processing and shipment release.
- Inspected containers, seals, and load conditions to confirm compliance with terminal security procedures.
- Recorded arrival and departure data in dispatch systems, maintaining precise yard tracking records.
- Coordinated with yard crews and drivers to resolve exceptions and maintain smooth gate flow.
- Guided truck drivers through gate requirements, improving communication and terminal throughput.
- Supported safe terminal operations by enforcing check-in procedures and identifying access issues.
- Reduced errors in container tracking by consistently updating internal databases with accurate information regarding shipment status changes at the gate area.
- Delivered excellent customer service through professional communication, prompt resolution of issues, and maintaining a welcoming atmosphere at the gate area for truckers and visitors alike.
- Improved gate security by diligently verifying and documenting incoming and outgoing shipments.
- Maintained a safe working environment by adhering to safety regulations and promptly addressing hazards in the yard area.
Education
Bachelor of Science - Criminal Justice
High School Diploma
Skills
Answering customer questions
Patient confidentiality
Verifying orders
Data entry proficiency
Order fulfillment
Prescription processing
Insurance verification
Organization skills
Time management
Telephone skills
Data inputting
Timeline
Teacher’s Aid/ Office Receptionist
Ingram Elementary School
01.2024 - 05.2025Read More
Remote Pharmacy Clerk
OptumRx
11.2022 - 10.2023Read More
Gate Clerk
Union Pacific
04.2018 - 11.2020Read More
Strayer University
Bachelor of Science from Criminal Justice
Read More
Ferris High School
High School Diploma
Read More