SOPHIA ULLERY
Rockford,United States
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
3
3
years of professional experience
Work History
Account Manager
Automated Logistics Systems
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Legal Assistant
Stenger and Stenger law Firm
06.2023 - 08.2024
- I prepared checks to send to clients or courts, along with proof reading judgments, liens, and tax garnishments
- Lastly, I would merge and organize various types of legal documents
Legal Assistant
CCSK Law
08.2023 - 05.2024
- Worked on the marketing side of the firm, with going through the information online and converging it to a new website the firm has created
- Also did data entry work, in transitioning from different platforms for the firm
Hospitality Specialist
PF Changs Restaurant
05.2021 - 08.2022
- Collaborated with various team members to meet guests' requests
- Along with tracking guest satisfaction
Manufacturing
Belmont Engineered Plastics
05.2021 - 07.2021
- Applied project management metrics and tools in oversight of engineering and manufacturing projects
- Along with serving as technical liaison between customer, manufacturing, quality assurance and vendor
Education
Bachelor of Arts - Chinese and Japanese Studies
Valparaiso University
05.2024
Skills
- Fast Learner
- Adaptability
- Ability to Work in a Team
- Time Management
- Organizational Skills
- Communication
- Sales Development
- Cold calling skills
- Account oversight
- Customer Relationship Management (CRM)
- CRM Software
- Operations
- Revenue Growth
- Order Management
Organizations
President, Asian American Pacific Islander Coalition (AAPIC), 08/01/23, 05/31/24 Vice President, Pre-Law Society, Valparaiso, Valparaiso, IN, 46383, 08/01/23, 05/31/24
Languages
Chinese (Mandarin)
Professional Working
Timeline
Account Manager
Automated Logistics Systems
07.2024 - Current
Legal Assistant
CCSK Law
08.2023 - 05.2024
Legal Assistant
Stenger and Stenger law Firm
06.2023 - 08.2024
Hospitality Specialist
PF Changs Restaurant
05.2021 - 08.2022
Manufacturing
Belmont Engineered Plastics
05.2021 - 07.2021
Bachelor of Arts - Chinese and Japanese Studies
Valparaiso University
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