Sophia Vani
Fort Gratiot,MI
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
5
5
years of professional experience
Work History
Automotive Service Advisor
Moran Blue Water CDJR
Fort Gratiot, MI
11.2022 - 07.2024
- Greeted customers, identified their needs and provided advice on automotive services.
- Inspected vehicles for mechanical issues and recommended appropriate repair services.
- Provided estimates of repair costs to customers and discussed options with them.
- Scheduled appointments for vehicle service and repairs as requested by customers.
- Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.
- Communicated effectively with technicians regarding current jobs, status updates and special requests from customers.
- Monitored work progress to ensure timely completion of services within specified timeframes.
- Educated customers about preventative maintenance programs available at the dealership.
- Followed up with customers after service visits to confirm satisfaction with completed work.
- Upsold additional products such as extended warranties, oil changes, tire rotations.
- Collaborated closely with colleagues across departments such as sales, finance and accounting.
- Analyzed technician notes to ensure accuracy of repair orders before submitting invoices to customers.
- Conducted customer satisfaction surveys to identify areas for service improvement.
Leak Surveyor Summer Student
SEMCO Energy Gas
Port Huron, Michigan
05.2019 - 08.2022
- Performed leak surveys to identify and locate gas leaks.
- Visually inspected pipeline systems on meters for potential leakage issues.
- Documented all pertinent information gathered during leak surveys including photographs and notes.
- Interpreted maps and diagrams related to pipelines and underground utilities.
- Adhered strictly to company policies regarding health and safety in the workplace.
- Utilized advanced equipment such as ground penetrating radar devices for locating leaks.
- Ensured that all tools and equipment used during leak surveys were properly calibrated before use.
- Provided guidance and support to the new fellow summer students.
- Oversaw quality control to identify inconsistencies and malfunctions that may cause the natural gas leaks.
Education
GED -
St Clair County Community College
Port Huron, MI05-2022
Associate of Arts - Arts And Humanities
St Clair County Community College
Port Huron, MI05-2022
Skills
- Follow-up skill
- Appointment Scheduling
- Data Entry
- Price Quoting
- Multitasking and Organization
- Listening Skills
- Customer Service
- Computer Skills
- Reporting and documentation
- Strong Work Ethic
Timeline
Automotive Service Advisor
Moran Blue Water CDJR
11.2022 - 07.2024
Leak Surveyor Summer Student
SEMCO Energy Gas
05.2019 - 08.2022
GED -
St Clair County Community College
Associate of Arts - Arts And Humanities
St Clair County Community College