Summary
Overview
Work History
Education
Skills
Certification
Shoe Palace Reviews
Languages
Timeline
Generic

Sophia Varela-Sanchez

Coral Springs

Summary

Assistant Sales Manager with a demonstrated record of success as a sales team leader with exceptional relationship-building skills, persuasive communication style, and motivational approach. Highly experienced with the retail market and proven talent in learning new products, services, and processes quickly.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Assistant Manager

Shoe Palace
12.2023 - Current
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
  • Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout the entire sales process.

Crew Member

Auntie Anne's Pretzels
03.2022 - 12.2023
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Team Member

The Drunken Taco
10.2021 - 06.2023
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Education

Associate of Arts - Business

Broward College
Fort Lauderdale, FL
06-2026

High School Diploma -

J.P Taravella High School
06-2024

Skills

  • Customer service
  • Sales strategy development
  • Target setting
  • Sales goals
  • KPI monitoring

Certification

  • Sales
  • Small Business and Entrepreneurship
  • Adobe Illustrator

Shoe Palace Reviews

"Sophia's service was outstanding" - Blake Stratton 

"Sophia is the best person to go to! Extremely knowledgeable! Best customer service experience" - Mike

"Sophia helped us, and she went way beyond to help us out! Highly recommend! Look for Sophia!" - Janos Lazar

Languages

Spanish
Full Professional

Timeline

Assistant Manager

Shoe Palace
12.2023 - Current

Crew Member

Auntie Anne's Pretzels
03.2022 - 12.2023

Team Member

The Drunken Taco
10.2021 - 06.2023

Associate of Arts - Business

Broward College

High School Diploma -

J.P Taravella High School

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Sophia Varela-Sanchez