Sophia Walsh
Adrian,MI
Summary
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing kitchen staff and customer needs.
Overview
3
3
years of professional experience
Work History
Manager on Duty
Marcos Pizza
Adrian, MI
06.2022 - 10.2022
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Oversaw cooking operations with team of kitchen personnel.
- Adhered to food handler guidelines to maintain total compliance.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Hostess, Bartender
Sal's Italian Restaurant & Pizzeria
Tecumseh, MI
09.2021 - 07.2022
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Answered customer questions about hours, seating and menu information.
- Trained 3 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Waitress, Hostess
Aubrees Pizzeria Bar And Grill
Adrian, MI
10.2019 - 08.2021
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Used cash registers and credit card machines to cash out customers.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted FOH and BOH staff with preparing for events to coordinate smooth execution to maximize guest satisfaction.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Pursuing Veterinary Assistant Certification - Veterinary Technology
Adrian College
Adrian, MI06.2025
Skills
- Work Planning and Organization
- Scheduling and Coordinating
- Cash Management
- Inventory Management
- Team Supervision
- Employee Coaching and Motivation
- Performance Management
- Delegating Work
- Customer Service
- Safe Work Practices
- Motivational Leadership
- POS Transactions
- New employee training
- Operational Oversight
- Staff Management
- Sales and marketing
Timeline
Manager on Duty
Marcos Pizza
06.2022 - 10.2022
Hostess, Bartender
Sal's Italian Restaurant & Pizzeria
09.2021 - 07.2022
Waitress, Hostess
Aubrees Pizzeria Bar And Grill
10.2019 - 08.2021
Pursuing Veterinary Assistant Certification - Veterinary Technology
Adrian College