Shameka Gordon
Los Angeles,CA
Summary
Service-oriented Duty Manager knowledgeable about retail operations and driven to increase customer satisfaction, department efficiency and quality standards. Successful team leader and operational problem-solver bringing 10 years of retail experience.
Overview
11
11
years of professional experience
Work History
Manager on Duty
Ross Dress For Less
Culver City, CA
03.2011 - 11.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
Postal Worker
United States Postal Service, USPS
City Of Los Angeles, CA
12.2018 - 01.2019
- Sorted mail according to size, shape, and destination.
Education
License - Phlebotomy
US College
Van Nuys, CA07.2021
Skills
- Performance Management
- Technical Proficiency
- Administration and Reporting
- Business Administration
- Managing Operations and Efficiency
- Process Improvement
- Cash Management
- Work Planning and Organization
- Verbal and Written Communication
- KPI Setting and Review
- Team Supervision
- Delegating Work
- Inventory Management
- Problem Resolution
- Time Management
- Staff Scheduling
- Policy Implementation
- Employee Development
- Employee Coaching and Motivation
- Customer Service
- Performance Tracking and Evaluations
- Safe Work Practices
- Job Description Development
- Assessing Customer Needs
- Maintaining Clean Work Areas
- Job Assignments
- Compliance Adherence
- Motivational Leadership
- Employee Counseling
- Employee Interaction
Timeline
Postal Worker
United States Postal Service, USPS
12.2018 - 01.2019
Manager on Duty
Ross Dress For Less
03.2011 - 11.2021
License - Phlebotomy
US College
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