Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sophia Weeks

Apex,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a position that would allow me to use my customer service skills while allowing me to explore my love for traveling.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Department Manager

Hobby Lobby
02.2023 - Current
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Maintained up-to-date knowledge of product and service changes.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collected and put back unpurchased merchandise to correct location, and arranged displays to promote sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Cross-trained as a customer service manager.

Private Nanny/Head Babysitter

Various Positions
01.2016 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Monitored children's play activities to verify safety.
  • Prepared healthy, age-appropriate snacks and meals.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Established and maintained safe play environment for children.
  • Supervised children on playground to help develop physical and social skills.

Hostess/Server

Craft Public House
07.2016 - 07.2022
  • Enhanced customer experiences by efficiently managing reservations and seating arrangements.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Hostess

On The Border Restaurant
01.2014 - 02.2015
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Maximized table turnover rates by monitoring dining room activity closely and anticipating when tables would become available for new parties.

Customer Service Associate

Hollister.Co
01.2014 - 02.2015
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Contributed to the enhancement of sales strategies by upselling relevant products or services during customer interactions.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

College Transfer - Undecided

Cape Fear Community College
Wilmington, NC
05.2025

General Education in General Studies -

Wake Technical Community College
Raleigh, NC
05.2017

Diploma -

Apex High School
Apex, NC
06.2016

Skills

  • Staff Management
  • Customer Service
  • Emergency Response
  • Order Management
  • Safety and Security
  • Sales Expertise

Certification

Mental Health First Aider, 07/202307/2026, I have information and resources I can offer to someone to provide emotional support and practical help.

Timeline

Department Manager

Hobby Lobby
02.2023 - Current

Hostess/Server

Craft Public House
07.2016 - 07.2022

Private Nanny/Head Babysitter

Various Positions
01.2016 - Current

Hostess

On The Border Restaurant
01.2014 - 02.2015

Customer Service Associate

Hollister.Co
01.2014 - 02.2015

College Transfer - Undecided

Cape Fear Community College

General Education in General Studies -

Wake Technical Community College

Diploma -

Apex High School

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Sophia Weeks