Sophia Wischer
Woodbury,MN
Summary
Hardworking professional dedicated to cultivating positive client, staff and management connections. Strong work ethic, adaptability and detail orientation. Highly-developed communicator with outstanding skills in complex problem-solving, multi-tasking, and record keeping.
Overview
5
5
years of professional experience
Work History
Sales Trainer, Coach, and Consultant
Schuler Shoes
Woodbury, MN
05.2021 - Current
- Improved current and implemented new materials to optimize the training process.
- Worked with new hires, adapting training to the individual, and finding solutions to overcome slow progress.
- Helped customers in store, over the phone, and via email of all ages and backgrounds.
- Kept detailed records of pending special orders and requests for customers, utilizing our POS software to access accounts.
- Analyzed customer needs and preferences to make recommendations using extensive knowledge of product features.
- Resolved customer complaints and inquiries in a timely manner.
- Organized and maintained stock levels, cross-referencing with software to research and correct discrepancies.
- Handled opening and closing the store, cash registers, and deposits.
Team Member, Lead
Caribou Coffee
Woodbury, MN
10.2018 - 05.2021
- Managed incoming shipments by verifying accuracy of orders and organizing merchandise accordingly.
- Monitored stock levels and reordered items as needed to maintain optimal inventory levels.
- Addressed customer needs, responding to specific requests.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning.
Education
High School Diploma -
Century College
Mahtomedi, MN06.2020
Skills
- Customer Service
- Spreadsheet Management
- Supervising Staff
- Professional Communication
- Senior Leadership Support
- Documentation and Recordkeeping
- Meticulous Attention to Detail
- Multi-Task Management
Timeline
Sales Trainer, Coach, and Consultant
Schuler Shoes
05.2021 - Current
Team Member, Lead
Caribou Coffee
10.2018 - 05.2021
High School Diploma -
Century College
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