Sophia Young
Brooklyn,NY
Summary
Working professional with a proven track record at Läderach - Artisanal Swiss Chocolate, excelling in leadership and team building. Skilled in customer service excellence and resource management, adept at problem-solving and multitasking. Demonstrated ability to enhance team collaboration and significantly improve customer satisfaction through effective communication and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Läderach - Artisanal Swiss Chocolate
09.2021 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Juggled multiple responsibilities, including managing inventory, overseeing sales transactions, and ensuring compliance with company policies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Demonstrated adaptability by excelling in a fast-paced retail environment with fluctuating demands and tight schedules.
- Communicated clearly and professionally with team members and customers, fostering an atmosphere of trust and collaboration.
IT Administrative Assistant
Greenlee School of Journalism, Iowa State Universi
01.2019 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Oversaw the management and maintenance of IT equipment, including cameras, computers, and other digital resources, valued at tens of thousands of dollars
Education
Bachelor of Arts - Public Relations
Marymount Manhattan College
Manhattan, New York05-2024
Skills
- Customer Service Excellence
- Leadership and Team Management
- Proficient in Microsoft Office
- Adaptability and Multitasking
- Experienced in quantitative data analysis
- Trained in SPSS: Statistical Package for the Social Sciences
- Communication and Interpersonal Skills
- Problem Solving and Crisis Management
- Resource and Inventory Management
- Attention to Detail
Timeline
Shift Leader
Läderach - Artisanal Swiss Chocolate
09.2021 - Current
IT Administrative Assistant
Greenlee School of Journalism, Iowa State Universi
01.2019 - 03.2020
Bachelor of Arts - Public Relations
Marymount Manhattan College
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