Summary
Overview
Work History
Education
Skills
Timeline
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Sophia Zamora

Summary

Friendly neighborhood Barista with exceptional customer service skills, problem solving abilities, and attention to detail. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to find most efficient system for tasks, and finds joy in creating positive customer experiences.

Overview

9
9
years of professional experience

Work History

Barista

Dutch Bros
05.2022 - Current
  • Quickly and efficiently make drinks to customer satisfaction.
  • Interacted with customers in an engaging manner to cultivate the most positive experience possible.
  • Extensive knowledge of menu and beverage types to give expert recommendations to indecisive customers.
  • Managed Baristas, delegated tasks and problem solved as a Shift Lead.



Performer

CAMP NYC
10.2022 - 06.2023
  • Performed 5 shows a day, on the hour, for children and their families.
  • Used Improvisational skills to adapt shows to best engage each particular audience. Problem solved when issues arose for a seamless show.
  • Intentionally made meaningful connections with every kid for a fun, memorable experience that made them feel special.
  • When needed, took on a retail position when understaffed.

Server

Oliva Italian Eatery
09.2021 - 05.2022
  • Increased wine sales with upselling, recommendations, and thorough knowledge of menu items, wines in stock, and customer preferences.
  • Managed and communicated with Backwaiters, and Expos to ensure smooth and timely service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously with excellent service quality.
  • Addressed customer complaints or concerns professionally, ensuring resolution and maintaining positive atmosphere.

Team Member

Jamba Juice
11.2020 - 09.2021
  • Ensured customer satisfaction by making customized smoothies based on individual preferences and recommendations.
  • Improved sales by promoting seasonal items and upselling promoted items.
  • Increased repeat business with exceptional customer service and creation of friendly atmosphere.
  • Maintained a clean and sanitary workspace, closely following standards for food safety.

Assistant Teacher

Artful Mayhem Studio
05.2015 - 09.2019
  • Assisted lead teacher with lesson planning, based themes around pop culture, historically significant artists, specific techniques, etc.
  • Created a positive and focused environment for young artists.
  • Provided individual guidance to students, helping them develop artistic skills and confidence in their work.
  • Occasionally did administrative work to keep an organized, efficient studio space for teachers and students.

Education

High School Diploma -

Timber Creek High School
Fort Worth, TX
05.2021

Skills

  • Food Preparation
  • POS Systems
  • Coffee Expertise
  • Up-Selling
  • Menu Memorization
  • Friendly and Outgoing
  • Adaptive and Creative
  • Professionalism
  • Team Player
  • Safe Food Handling
  • Basic Spanish
  • Attention to detail

Timeline

Performer

CAMP NYC
10.2022 - 06.2023

Barista

Dutch Bros
05.2022 - Current

Server

Oliva Italian Eatery
09.2021 - 05.2022

Team Member

Jamba Juice
11.2020 - 09.2021

Assistant Teacher

Artful Mayhem Studio
05.2015 - 09.2019

High School Diploma -

Timber Creek High School

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Sophia Zamora