Sophia Zumwalt

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
• Responded to and resolved customer questions and concerns.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Helped store management meet standards of service and quality in daily operations.
• Enforced company policies and regulations with employees.
• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Took customer orders accurately and handled cash and card transactions on a POS
• Made drinks quickly and to customer specifications
• Worked as a team to complete both daily and weekly store goals

Oversaw several departments and kept them organized and stocked

Greeted every customer and helped locate items from both the salesfloor and the back room area to meet their needs

Accurately kept inventory of my sections both on the sales floor and in the backroom

Helped locate and gather online orders in a limited timeframe

Handled cash and card transactions on a cash register

Set aisles according to company standards and current sales

Worked as a team to complete both daily and weekly goals for both sales and inventory management