Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Sophia Zziwambazza

East Lansing,MI

Summary

Hardworking professional with time management skills in a fast-paced environment. Collaborative and efficient at prioritizing and handling simultaneous tasks to promote a positive working environment. Skillful in memorization, communication, and adaptability to any situation.

Overview

3
3
years of professional experience

Work History

Server

Coney Island
Muskegon, MI
08.2021 - 08.2024
  • Trained new servers effectively. Mentor to newly hired restaurant staff. Ensured proficient onboarding of server trainees.
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Followed health safety guidelines when preparing and serving food products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.

Education

High School Diploma -

North Muskegon High School
Muskegon, MI
05-2024

Skills

  • Table Bussing
  • Beverage Preparation
  • Guest Engagement
  • Safe Food Handling
  • Food Delivery
  • Supply Restocking
  • Order Management
  • Strong Work Ethic
  • Positive and professional
  • Menu Memorization
  • Menu knowledge
  • Food safety understanding
  • Price memorization
  • Order Accuracy
  • Professional Appearance
  • Exceptional customer service
  • Cash Handling

Affiliations

  • Environmental Club: participated in nature cleanups, volunteering, and working to sustain wildlife around the school
  • Norse United Club: Mentor to elementary students, focusing on mental health.

References

References available upon request.

Timeline

Server

Coney Island
08.2021 - 08.2024

High School Diploma -

North Muskegon High School

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Sophia Zziwambazza