Sophia B. Laporte
Buena
Summary
Results-driven manager with significant experience in the Department of Labor and Workforce Development, focusing on team leadership and vendor negotiation. Proven ability in performance analysis and operational reporting enhances efficiency and service quality. Dedicated to promoting continuous improvement and boosting employee engagement.
Overview
27
27
years of professional experience
Work History
Manager
Department of Labor and Workforce Development
Burlington
08.2023 - Current
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
Supervisor 1
Department of labor Unemployment Insurance
Toms River
06.2016 - 08.2023
- Directed and supervised team of 15 employees in daily operations.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data. Acting manager in the absence of the manager.
Senior Claims Examiner
Department of Labor Unemployment Insurance
Trenton
12.2013 - 06.2016
- Approved payment requests based on established guidelines and criteria.
- Participated in meetings with senior management personnel to discuss policy changes related to claims adjudication.
- Identified potential fraud indicators during reviews of submitted documents.
- Prepared summary reports outlining key performance metrics related to claim resolutions.
Claims Examiner
Department of labor and Unemployment insurance
Pleasantville
06.1998 - 12.2013
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Performed data entry into the computer system to record information regarding claim status.
- Managed workloads efficiently by prioritizing tasks based on urgency or importance.
- Provided excellent customer service, resolving claimant concerns and queries promptly.
- Conducted telephone fact-finding to determine eligibility for unemployment benefits.
Education
Bachelor of Arts - Business Administration And Management
William Paterson University of New Jersey
Wayne, NJ05-1987
Some College (No Degree) - Training and Development Certificate
Kean University
Union, NJSkills
- Team leadership and delegation
- Vendor negotiation
- Performance analysis
- Operational reporting
- Employee recruitment
- Interpersonal skills
- Communication skills
Accomplishments
- Complete turnaround of facility operations Established Standard Operating Procedures
- Represented facility in C-Span youtube video on AI subject matter
- 50%improvement in customer satisfaction
Affiliations
- Mentor girls 11-18 to achieve higher academic success
- Taught class - Self Development
- Motivated girls with training and development
- Life skills coach
- Reads short stories
- Agape Community Development -Treasurer
References
References available upon request.
Timeline
Manager
Department of Labor and Workforce Development
08.2023 - Current
Supervisor 1
Department of labor Unemployment Insurance
06.2016 - 08.2023
Senior Claims Examiner
Department of Labor Unemployment Insurance
12.2013 - 06.2016
Claims Examiner
Department of labor and Unemployment insurance
06.1998 - 12.2013
Bachelor of Arts - Business Administration And Management
William Paterson University of New Jersey
Some College (No Degree) - Training and Development Certificate
Kean University
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