Sophia I. Rodriguez
San Antonio,TX
Summary
Experienced and enthusiastic tutor, youth advisor and sales associate. Worked to assist in students personal development and academic success as a literacy tutor. Trained to provide one-on-one and group lessons using adaptive teaching strategies for different types of learner. Used extra time to volunteer as a youth advisor to at risk youths. Helping them build healthy habits and positive mental health. Expanded professional range by training and working as a Sales Associate. Developed sales strategies and personal member management. Graduated with a Bachelors in Psychology and am in the process of obtaining a Masters degree in Clinical Mental Health Counseling.
Overview
4
4
years of professional experience
Work History
Senior Sales Associate
Orangetheory Fitness Bandera
07.2024 - Current
- Supervisor Name: Alex Hernandez (Current Manager)- (956) 324-9466
- Began at the highest level due to previous experience as a Sales Associate. Conducted same job description as previous position with Orangetheory Fittness.
- Met sales objectives to promote company growth
- Implemented effective strategies during first guest visits and sales practice.
- Cultivated a positive work environment and encourage team members to reach goals.
- Enhanced client satisfaction by providing personalized solutions to concerns.
- Processed electronic memberships, suspensions, and terminations. Filled out appropriate paperwork to keep proper documentation.
- Used Excel to input day to day data on member management, sales calls, guests, terminations, enrollments, etc.
Sales Associate
Orangetheory Fitness
09.2023 - 07.2024
- Supervisor Name: Ally Canales (Former Manager)- (956) 754- 4943
- Supervisor Name: Alejandro Arguindegui (Current Manager)- (956) 286- 1115
- Socialize and build relationship with customers to enhance experience and encourage repeat visits.
- Boosted customer satisfaction by learning details pertaining to each individual member, and taking time to make calls or send texts to clients who were underusing studio to offer assistance.
- Handled card transactions effectively while adhering to company policies. Ensure all transactions, including merchandise, memberships, late fees, etc, were processed accurately.
- Processed member enrollments, suspensions, and terminations electronically through the companies software.
- Input member and sales data on Excel and paper documents.
- Assisted in training new staff members on company policies, how to navigate computer system, welcoming process, member management, and sales techniques for a seamless experience.
- Enhanced team and member experience by fostering a positive and energetic attitude, and assisting colleagues on their duties or completing their assignments when necessary.
- Promoted sales/ free class through personalized calls and texts.
- Managed conflict resolution with dissatisfied members in a professional and gentle manner.
- Participated in team meetings and trainings regularly to improve work production, discuss new/changing company policies, and emergency procedures.
- Collaborated with certified coaches to advise customers when needing to adjust workouts due to injury or other health related difficulties.
- Practiced crisis management when members were injured or demonstrated signs of distress. Made sure the proper forms were signed and emergency contacts were called.
Lead Tutor
Texas A&M International University-LBV Literacy Partnership
12.2021 - 05.2023
- Supervisor Name: Linda Ortega (Former Supervisor)- (214) 463- 7747
- Supervisor Name: Cynthia Robledo (Former Supervisor)- (956) 285- 3313
- Conducted one-on-one 30min tutoring sessions for students from Kindergarten to Second grade. Occasionally tutoring two individuals at once which promoted student engagement.
- Practiced bilingual mastership with students from the partnerships ESL program. Their lessons were done in Spanish until they reached a high level of comprehension.
- Lessons were conducted to promote literacy. This includes reading, writing, and comprehension.
- Trained to conducted assessments on students from the LISD school district to accurately determine literacy level.
- Utilized assessment data to adjust teaching strategies ensuring student improvement and learning. Lessons were personalized to meet individual needs.
- Maintained accurate electronic and paper records of student progress, this information was used to accurately develop further instruction.
- Developed strong professional relationship with students to keep them engaged and excited to attend lessons. Taking time to listen to students stories, likes/dislikes, social interactions, etc. This promoted a positive learning environment by fostering open communication.
- Enhanced tutoring sessions by incorporating interactive activities/ learning tools which helped in their retention rate.
- Used problem solving techniques during sessions when students exhibited confusion or misunderstanding of the material. I accurately adjust the execution of the lesson.
- Properly conducted incidence response for students that presented signs of abuse or neglect.
- Mentored on site and incoming tutors. Provided on-the-job training on student engagement, keeping accurate data, lesson preparation and execution.
- Participated in ongoing professional development trainings and accurately applied new teaching techniques.
- Managed student schedules and workplace. Kept facility stocked with necessary materials.
- Positively represented program as lead tutor of the Macdonell elementary campus. Build respectable professional relationships with teachers and other school faculty.
Volunteer Youth Advisor
Iglesia Isaias 35
08.2020 - 07.2024
- Supervisor Name: Margarita Castillo- (956) 635- 0341
- Supervisor Name: Manuel Castillo- (956) 319- 0951
- Encourage middle and high school youth to find purpose and identity
- Provide individualized support to youth members seeking personalized guidance. This includes discussing future educational and social goals,
- Organized inclusive events for youth to socialize, develop team-building skills, and participate in activities that practice leadership. The activities were tailored to their generational interests and improved youth engagement.
- Gave presentations discussing mental health, different worldviews, middle/ high school experience, practicing beneficial habits, and social skills.
- Managed and led events that promoted, mental, emotional, spiritual, and educational areas.
- Collaborated with professional counselors to make resources available to at-risk youth.
- Empowered youth to actively participate in their own growth by providing guidance on how to seek professional help and being conscious about the state of their mental, emotional, and physical health.
- Advising young individuals on navigating diverse personal and social issues.
Education
Master of Arts - Clinical Mental Health Counseling
Liberty University
Lynchburg, VA08.2026
Bachelor of Arts - Psychology
Texas A&M International University
5201 University Blvd, Laredo, TX 7804105.2024
Skills
- Public Speaking
- Complaint Resolution
- Motivation Techniques
- Creative Thinking
- Problem-solving skills
- Lesson Planning
- Good Communication
- Incidents management
- Flexible and Adaptable
- Native Spanish fluency
References
- Ally Canales, Orangetheory Fitness Studio Manager, (956) 754-4943
- Cynthia Robledo, TAMIU Literacy Partnership Program Supervisor, (956) 285-3313
- Linda Ortega, TAMIU Literacy Partnership Program Supervisor, (214) 463- 7747
Timeline
Senior Sales Associate
Orangetheory Fitness Bandera
07.2024 - Current
Sales Associate
Orangetheory Fitness
09.2023 - 07.2024
Lead Tutor
Texas A&M International University-LBV Literacy Partnership
12.2021 - 05.2023
Volunteer Youth Advisor
Iglesia Isaias 35
08.2020 - 07.2024
Master of Arts - Clinical Mental Health Counseling
Liberty University
Bachelor of Arts - Psychology
Texas A&M International University
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