Sophie-Anne Jennings
Jacksonville,FL
Summary
Friendly Bartender with exceptional sales and communication skills. Maintains a clean and low stress work environment, staying stocked and organized at all times. A true team player with a helpful mindset and willingness to be of aid when needed. I consider myself to be a true extrovert and someone who does well in high-stress scenarios.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Autobahn Indoor Speedway
05.2022 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in welcoming conversation.
- Reduced wait times for drinks and food by efficiently handling the bar and FOH area and prioritizing orders.
- Supported special catering events through attentive service, quickly adapting to the groups specific needs.
- Efficiently opened or closed the bar according to our companies procedures, ensuring the following bartender is fully prepared for their shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced guest experience by promptly addressing concerns and diffusing stressful scenarios professionally.
- Educated guests on drink options, making personalized recommendations based on preferences or dietary restrictions.
Delivery Driver
Panera Bread
07.2020 - 01.2021
- Improved customer satisfaction by creating timely and efficient delivery routes to ensure speedy deliveries.
- Assisting in house employees with their duties while no deliveries were taking place
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Delivered packages to customer doorsteps and business offices.
Hostess
Hurricanes Grill And Wings
05.2018 - 01.2019
- Implemented table rotation system for ideal server workload distribution, resulting in optimal service.
- Maintained a clean and welcoming atmosphere by addressing spills and resetting tables after guests left.
- Enhanced customer experience by promptly welcoming and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to maintain timely service for all guests.
- Professionally handled and resolved guest complaints and stressful phone calls.
Education
GED -
Bartram Trail High School
Saint Johns, FL05.2019
Skills
- Food Service
- Beverage Preparation
- Food Running
- Payment Processing
- Menu Memorization
- Customer Service Expertise
- Fluency in French and Enligsh
- Changing Beer Kegs
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Bartender/Server
Autobahn Indoor Speedway
05.2022 - Current
Delivery Driver
Panera Bread
07.2020 - 01.2021
Hostess
Hurricanes Grill And Wings
05.2018 - 01.2019
GED -
Bartram Trail High School
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