SOPHIE BAH-KOUYATE
New York,New York
Summary
Community-focused professional with extensive experience in program management, member engagement, and community navigation. Expertise in multilingual communication, team leadership, and resource coordination enhances the ability to support diverse populations effectively. Proven track record of developing impactful programs and improving service delivery demonstrates a commitment to fostering positive outcomes. Trilingual and adaptable, dedicated to creating inclusive environments that empower individuals and strengthen community ties.
Overview
25
25
years of professional experience
Work History
Membership & Services Manager
African Communities Together
09.2023 - Current
- Lead membership programs serving over 1000 community members yearly, ensuring high-quality service and engagement.
- Develop and implement workshops, events, and initiatives that increase member participation by 30%.
- Supervise, mentor, and train a team of 2 staff members, fostering professional growth and high performance.
- Monitor program outcomes, gather feedback, and implement improvements to optimize services and member satisfaction.
- Collaborate with internal departments and external partners to expand community resources and support networks.
Community Navigator
African Communities Together
11.2021 - 09.2023
- Assisted 200+ community members monthly in accessing essential services, including healthcare, housing, legal aid, and employment.
- Designed and facilitated over 50 multilingual workshops and resource sessions, improving community knowledge and engagement.
- Acted as a liaison between community members and service providers, ensuring culturally sensitive guidance and advocacy.
- Partnered with internal staff and external organizations to provide timely and effective support for community members.
Office Administrator
African Communities Together
01.2021 - 11.2021
- Managed front-office operations and welcomed over 50 community visitors weekly, ensuring a professional environment.
- Coordinated scheduling, meetings, and administrative workflows to improve office efficiency.
- Supported logistics for programs and events, contributing to the successful execution of 10+ community workshops and meetings.
Office Assistant / Individual Tax Preparation
LD Business Solution
01.2017 - 07.2020
- Delivered professional front-desk support and created a welcoming client experience for 300+ clients annually.
- Prepared individual tax filings with 100% accuracy and maintained organized financial records.
- Managed scheduling, calls, and document filing to optimize office operations.
Clients Relations Manager
La Maison d'Art Guesthouse & Gallery
01.2009 - 12.2016
- Managed guest reservations and ensured exceptional service for 200+ guests annually.
- Supervised and trained a team of 6 employees, coordinating schedules and performance.
- Organized 20+ events per year, hosting up to 100 attendees each, ensuring smooth execution and guest satisfaction.
Textile Manager
TATI Group
01.2007 - 01.2009
- Oversaw Men, Women, Children, Wedding & Lingerie departments, managing merchandising and inventory.
- Supervised 144 employees, scheduling shifts and managing performance.
- Implemented stock management strategies, improving efficiency and increasing sales by 15%.
Restaurant Manager
Kentucky Fried Chicken
01.2002 - 01.2007
- Hired, trained, and coached over 50 staff members in customer service and operational standards.
- Reduced variable costs and consistently exceeded monthly sales targets by 10–15%.
Education
Bachelor’s Degree - Marketing & Management
University of Evry
France01-1995
High School Diploma -
Lycee Du Parc Des Loges
Evry, France07-1991
Skills
- Community Outreach & Resource Navigation
- Program Development & Coordination
- Membership Management & Engagement
- Team Leadership & Staff Training
- Multilingual Communication (English, French, Creole)
- Administrative & Operational Support
- Customer Service & Relationship Building
- Microsoft Office Suite
Timeline
Membership & Services Manager
African Communities Together
09.2023 - Current
Community Navigator
African Communities Together
11.2021 - 09.2023
Office Administrator
African Communities Together
01.2021 - 11.2021
Office Assistant / Individual Tax Preparation
LD Business Solution
01.2017 - 07.2020
Clients Relations Manager
La Maison d'Art Guesthouse & Gallery
01.2009 - 12.2016
Textile Manager
TATI Group
01.2007 - 01.2009
Restaurant Manager
Kentucky Fried Chicken
01.2002 - 01.2007
Bachelor’s Degree - Marketing & Management
University of Evry
High School Diploma -
Lycee Du Parc Des Loges