Sophie Casseus
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Mount Sinai Medical Center Of Florida
03.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Assistant Store Manager
Follet Corporation
08.2022 - 02.2023
- Assisting the store manager with online, general merchandise, and course material order.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased efficiency with streamlined processes for receiving shipments, managing returns, and processing special orders.
Medical Assistant
MedRite Urgent Care
12.2021 - 08.2022
- Managed complex cases with attention to detail, ensuring accurate documentation of medical histories, diagnoses, and treatments.
- Enhanced overall clinic workflow by proactively identifying opportunities for improvement and implementing necessary changes.
- Optimized medication therapy through careful prescription writing, drug interaction review, and close monitoring of therapeutic effects on patients'' conditions.
- Accurately triaged patients upon arrival to prioritize their needs appropriately based on severity level.
- Enhanced patient satisfaction by providing timely, efficient, and compassionate care to diverse populations.
COVID-19 Vaccinator
Favorite Healthcare Stang
03.2021 - 07.2021
- Help monitor and reassure patients before and after COVID-19 vaccine administration
- Enhanced patient experience by creating a comfortable environment for COVID-19 vaccinations, addressing individual needs and concerns with empathy.
- Completed screening questions with patients following CDC guidelines.
- Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
- Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
- Developed effective strategies for managing clinic flow at high-volume vaccination sites while prioritizing patient care.
- Coordinated with local public health officials to ensure accurate and timely reporting of vaccination data for tracking purposes.
Team Leader
Follett Corporation
11.2018 - 03.2021
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Team Member
Follett Corporation
12.2017 - 11.2018
- Assisted MDC College students finding appropriate textbooks and course supplies
- Learned all required tasks quickly to maximize performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Certificate in Medical Assisting -
Save-A-Beat, LLC
Miami, FL11.2022
Associate of Science - Biology
Miami Dade College
Miami, FL07.2021
Skills
Laboratory Experience
Patient Care
Medical Records
Triage
EMR Systems
Vital Signs
Phlebotomy
Venipuncture
Anatomy Knowledge
Medical Terminology
Management Experience
Customer service
Certification
- Basic Health Care Medical Lab Assisting, 06/01/16, PRESENT
- College Credit Certificate Business Specialist- General Business, 12/01/20, PRESENT
- American Heart Association Basic Life Support Provider (BLS), 10/01/22, 10/01/24
- CPR/AED Certification
- MedCA -Certified Clinical & Administrative Medical Assistant (MA1), 11/22/22, 11/22/24
- National Healthcareer Association(NHA)-CCMA - Certified Clinical Medical Assistant, 7/8/23-7/8/25
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Professional Working
Haitian creole
Professional Working
Timeline
Certified Medical Assistant
Mount Sinai Medical Center Of Florida
03.2023 - Current
Assistant Store Manager
Follet Corporation
08.2022 - 02.2023
Medical Assistant
MedRite Urgent Care
12.2021 - 08.2022
COVID-19 Vaccinator
Favorite Healthcare Stang
03.2021 - 07.2021
Team Leader
Follett Corporation
11.2018 - 03.2021
Team Member
Follett Corporation
12.2017 - 11.2018
Certificate in Medical Assisting -
Save-A-Beat, LLC
Associate of Science - Biology
Miami Dade College
- Basic Health Care Medical Lab Assisting, 06/01/16, PRESENT
- College Credit Certificate Business Specialist- General Business, 12/01/20, PRESENT
- American Heart Association Basic Life Support Provider (BLS), 10/01/22, 10/01/24
- CPR/AED Certification
- MedCA -Certified Clinical & Administrative Medical Assistant (MA1), 11/22/22, 11/22/24
- National Healthcareer Association(NHA)-CCMA - Certified Clinical Medical Assistant, 7/8/23-7/8/25
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