Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sophie Deem

Grand Rapids,MI

Summary

Results-driven and personable professional with a decade of client-centric experience in the hospitality industry, specializing in fine dining, home management, travel, and live-in nanny services. Proven track record of delivering exceptional service to high-profile clients. Adept at building rapport, cultivating lasting relationships, and adapting to diverse client needs. Extensive experience in travel childcare and home management for prestigious individuals across California, Colorado, and Utah, complemented by skills in floral design, housekeeping, cooking, and fine dining service. Dedicated to excellence, I bring a strong relationship of nearly six years with my partner, Benjamin. He specializes in home improvement, contracting, commercial & residential cleaning, vehicle maintenance, and groundskeeping. Together, we offer a dynamic and comprehensive skill set to meet the unique demands of estate management.

Overview

5
5
years of professional experience

Work History

Server

MDRD of Amway Hospitality Company
05.2023 - Current
  • Leveraged a decade of service experience to provide personalized service to high-profile clients
  • Recognized for consistently exceeding client expectations, ensuring seamless and positive experiences during their stay
  • Applied a tailored approach to client interactions, emphasizing the importance of understanding and meeting individual needs & requests
  • Cultivated collaborative atmosphere within the team, contributing to a positive and cohesive working environment
  • Demonstrated refined attention to detail, addressing both significant and subtle aspects to cater to unique needs of guests, aligning with the personalized approach required in estate management.

Server

Maru Sushi
03.2020 - 01.2023
  • Established strong rapport with clientele, showcasing ability to build relationships and engage with diverse clientele bases.
  • Recognized for high sales and guest satisfaction, translating to efficacy in meeting and exceeding targets.
  • Acquired in-depth knowledge of wide range of products, showcasing capacity for quick learning and adaptability.
  • Coordinated with team to ensure service was above par, while maintaining ambiance and guest satisfaction.
  • Assisted in training new hires, providing guidance on hospitality standards and best practices.

Travel Nanny

Private Client
05.2022 - 06.2022
  • Provided attentive care and nurturing environment for all family members.
  • Promoted intellectual development through reading, storytelling, and engaging in outdoor activities.
  • Ensured children's safety and comfort by consistently monitoring their environment and remaining attentive AM/PM.
  • Coordinated with family needs for vacations and outings that catered to enhance children's comfort, ease on parents during travel, and seamless transition from one home to the next.
  • Assisted in home management by home ordering, cleaning, laundry, and meal preparation.

Travel Nanny and Home Manager

Private Client
01.2021 - 02.2021
  • Managed all aspects of daily life for prestigious clients, including childcare, home ordering, cleaning, laundry, and meal preparation.
  • Demonstrated exceptional organizational skills in coordinating and maintaining a well-functioning household while maintaining work/life balance.
  • Ensured safe and nurturing environment for children in residence and while traveling.
  • Handled multitasking with efficiency and attention to detail.
  • Collaborated with other household staff to create seamless and positive experience.
  • Prioritized creating secure environment that ensured privacy and peace of mind of every family member.

Server & Bartender

Leo's Seafood Restaurant & Bar
09.2018 - 03.2020
  • Promoted within months of arrival, highlighting ability to learn and excel in new roles and environments
  • Continued education in cuisine and wine to increase sales and enhance guest experiences, illustrating commitment to ongoing improvement and education.
  • Demonstrated excellent table-side manner, time management, and fine dining etiquette.

Education

Some College (No Degree) -

Loyola University of Chicago
Chicago, IL

Some College (No Degree) -

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Detail-oriented
  • Unwavering work ethic
  • Strong interpersonal and communication skills
  • Adaptability
  • Relationship building
  • Results-driven
  • Cooking
  • Cleaning
  • Gardening
  • Floral design
  • Collaborative
  • Task prioritization
  • Event Oversight

References

References available upon request.

Timeline

Server

MDRD of Amway Hospitality Company
05.2023 - Current

Travel Nanny

Private Client
05.2022 - 06.2022

Travel Nanny and Home Manager

Private Client
01.2021 - 02.2021

Server

Maru Sushi
03.2020 - 01.2023

Server & Bartender

Leo's Seafood Restaurant & Bar
09.2018 - 03.2020

Some College (No Degree) -

Loyola University of Chicago

Some College (No Degree) -

Grand Rapids Community College

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Sophie Deem