Sophie DiLauro
Huntington Beach
Summary
Motivated college senior seeking a full/part time position where I can apply strong customer service, communication, and organizational skills while continuing my degree. Dedicated to delivering excellent service, learning quickly, and contributing positively to a team.
Overview
3
3
years of professional experience
Work History
Shift Lead
The Kickstand Soda Shop
08.2025 - Current
- Supervised daily operations to ensure efficient workflow and quality service delivery.
- Implemented inventory management processes to maintain stock levels and reduce waste.
- Assisted in developing promotional strategies to increase foot traffic and sales revenue.
- Monitored compliance with health and safety regulations, ensuring a safe environment for staff and patrons.
- Completed store opening and closing procedures and balanced tills.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Receptionist and Scheduler
Professional Foundation Repair
11.2023 - 01.2025
- Achieved high client satisfaction through effective communication.
- Enhanced online engagement by responding to Yelp inquiries promptly.
- Facilitated timely inspections for clients, contributing to project readiness.
- Resolved client questions efficiently, fostering trust.
- Optimized project scheduling for construction teams, leading to improved project delivery.
Front Desk Lead
Dr. Brian Dickinson Plastic and Recon. Surgery
05.2023 - 10.2023
- Oversaw guest check-in processes and exam room allocations.
- Managed phone communications to enhance patient engagement.
- Directed surgery scheduling operations. Supervised patient document management.
- Collaborated with external offices and medical professionals to streamline operations.
- Administered fax communications.
- Leveraged Azalea Health for comprehensive scheduling management.
Guest Service Agent
European Wax Center
01.2023 - 05.2023
- Greet guests warmly and check them in/out
- Answer questions about services, post-wax care, and products
- Explain and sell EWC packages and product bundles
- Hit daily/weekly sales goals
- Manage and book appointments in the EWC reservations system
- Answer high-volume calls
Education
Bachelor of Arts - Psychology
Cal State University Long Beach
Long Beach, CaliforniaAssociate of Arts - General Education, Liberal Arts
Orange Coast College
Costa Mesa, California12.2023
High School Diploma -
Huntington Beach High School
Huntington Beach, California06.2020
Skills
- Communication
- Conflict resolution
- Teamwork & collaboration
- Empathy & professionalism
Customer Service
Organizational & Administrative
- Scheduling & calendar management
- Multitasking
- Time management
- Inventory management
- Office coordination
- Attention to detail
Timeline
Shift Lead
The Kickstand Soda Shop
08.2025 - Current
Receptionist and Scheduler
Professional Foundation Repair
11.2023 - 01.2025
Front Desk Lead
Dr. Brian Dickinson Plastic and Recon. Surgery
05.2023 - 10.2023
Guest Service Agent
European Wax Center
01.2023 - 05.2023
Bachelor of Arts - Psychology
Cal State University Long Beach
Associate of Arts - General Education, Liberal Arts
Orange Coast College
High School Diploma -
Huntington Beach High School