Sophie Felicia
Chamberlain,SD
Summary
Customer service professional with 6 plus years of hospitality experience in both public and academic libraries, as well as hotel management. Very familiar with research and writing skills. Team player with great communication skills.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
Arrowwood Cedar Shore Resort
03.2023 - Current
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Hired and trained new staff on correct procedures, compliance requirements and performance strategies.
- Prepared weekly employee work schedules for team members.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Managed front desk maintenance of client records and data
- Attended staff meetings on weekly basis and brought issues to attention of upper management.
- Handle customer problems and complaints in a timely manner
Library Associate
Siouxland Libraries
01.2022 - 01.2023
- Worked reference desk, circulation desk, and youth desk on rotating daily schedule
- Helped plan and execute children's programs for downtown library
- Participated in multiple outreach opportunities, such as homebound deliveries and community room visits
- Helped coordinate with artists to exhibit their work at downtown library
- Created many book displays with different themes on monthly basis
- Helped coordinate volunteers and kept track of their hours
- Shelved, pulled patron requests and sorted deliveries each day
- Helped with library deposit on weekly basis
- Answered phones and Ask librarian emails daily
- Filled in at Mayor's office when secretary was out. Managed calendar and appointments and answered emails and phone calls.
- Helped put in ILL requests using Illiad
Library Assistant
Carver County Library System
05.2020 - 01.2022
- Handled check-in and check-out process of library books and materials at circulation desk.
- Answered questions from patrons and helped to find desired materials.
- Collected and processed fines on overdue library materials.
- Answered patron questions in-person or by phone regarding library services and resources.
- Interact with 200+ patrons daily
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Marketed library's many services to visitors and patrons through active communication.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Processed and sorted daily delivery of items to and from Chaska Library to other branches.
- Registered new patrons for library cards
Housekeeper
Americ Inn
06.2019 - 05.2020
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Verified cleanliness and organization of storage areas and carts.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Archival Assistant
Hilton M. Briggs Library
08.2018 - 06.2019
- Helped to process and digitize Ben Reifel collection at SDSU Archives
- Created metadata for items in collection
- Looked through and prepared older documents for scanning
- Collaborated with another student in putting together traveling exhibit for collection
- Presented collection at Indigenous Research Summit at South Dakota State University
Circulation Library Assistant
Hilton M. Briggs Library
08.2017 - 06.2019
- Shelved books and journals according to Library of Congress System
- Assisted patrons with locating materials in library
- Helped patrons with library technology such as printers, scanners, and computers
- Processed payable accounts
- Interact with 100+ patrons daily
- Answered phones and transferred calls accordingly
- Circulated materials in and out
Head Housekeeper
Americ Inn
07.2013 - 08.2017
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements in hotel with 70 rooms.
- Worked with front desk to respond promptly to all guest requests.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry, including sorting, washing, drying and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
Library Assistant
Cozard Memorial Library
09.2010 - 05.2012
- Answered questions from patrons and helped to find desired materials.
- Collected and processed fines on overdue library materials.
- Checked items in and out to customers at circulation desk
- Processed incoming magazines and newspapers
- Answered phone
- Shelved items using dewey decimal system
Education
Master of Arts - Library And Information Science
Emporia State University
Emporia, Kansas08.2021
Bachelor of Arts - English
South Dakota State University
Brookings, South Dakota05.2019
Skills
- Answering and Directing Calls
- Critical Thinking
- Microsoft Office
- Materials Locating
- Problem Solving
- Adaptable and Flexible
- Hospitality and Accommodation
- Community Outreach
- Personnel Management
- Research
- Collaboration
- Reference Desk
- Writing
Job Related Certification/Training
LI755 Grant Writing Course
Timeline
Front Desk Manager
Arrowwood Cedar Shore Resort
03.2023 - Current
Library Associate
Siouxland Libraries
01.2022 - 01.2023
Library Assistant
Carver County Library System
05.2020 - 01.2022
Housekeeper
Americ Inn
06.2019 - 05.2020
Archival Assistant
Hilton M. Briggs Library
08.2018 - 06.2019
Circulation Library Assistant
Hilton M. Briggs Library
08.2017 - 06.2019
Head Housekeeper
Americ Inn
07.2013 - 08.2017
Library Assistant
Cozard Memorial Library
09.2010 - 05.2012
Master of Arts - Library And Information Science
Emporia State University
Bachelor of Arts - English
South Dakota State University
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