Sophie Graham
Arnold,MD
Summary
Motivated nursing student with strong communication skills and a customer-focused approach, offering experience in fast-paced service environments. Proven ability to deliver excellent customer service through food running, with strengths in multitasking, organization, and attention to detail. Active involvement in Greek life has strengthened leadership, teamwork, and event coordination skills. Adept at building positive relationships, understanding customer needs, and contributing to a collaborative team.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Runner
Heros Pub
Annapolis, MD
09.2023 - 08.2025
- Delivered food orders efficiently to tables, ensuring timely service and customer satisfaction.
- Collaborated with kitchen staff to coordinate order preparation and streamline delivery processes.
- Communicated effectively with servers to confirm order accuracy and address customer requests. Learning great customer service
- Monitored inventory levels of supplies, reporting shortages to management proactively.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity. Adapting quickly to a high-pressure environment during peak hours.
- Assisted servers in attending to guests' needs, ensuring a smooth service flow during peak hours, for example: taking beverage orders and delivering them to customers
Nanny
Bailey Family
Severna Park, MD
09.2024 - 08.2025
- Supervised daily activities, ensuring safety and engagement for children.
- Assisted in conflict resolution among children, promoting positive social interactions.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
Restaurant Hostess
Iron Rooster
Annapolis MD
05.2021 - 08.2021
- Greeted and seated guests, ensuring a welcoming atmosphere for all patrons.
- Managed waitlists efficiently, optimizing table turnover and enhancing guest satisfaction.
- Frequently answering phone calls
- Handled reservations using digital systems, streamlining booking processes for increased efficiency.
Education
No Degree - Nursing
James Madison University
Harrisonburg, VA05-2029
High School Diploma -
Broadneck Highschool
Arnold MD06-2025
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Effective multitasking
- Flexible schedule
- Restaurant etiquette
- Cleanliness
- Anticipating customer needs
- Relationship building
- Supply restocking
- Kitchen communication
- Efficient movement
Affiliations
- Active member of Delta Delta Delta, demonstrating commitment to campus involvement and community
- Participates in philanthropy efforts supporting St. Jude's children’s healthcare initiatives
- Builds strong interpersonal and networking skills through sisterhood and shared responsibilities
- Upholds values of kindness, integrity, and lifelong friendship in both campus and community settings
Certification
CPR trained
Timeline
Nanny
Bailey Family
09.2024 - 08.2025
Food Runner
Heros Pub
09.2023 - 08.2025
Restaurant Hostess
Iron Rooster
05.2021 - 08.2021
No Degree - Nursing
James Madison University
High School Diploma -
Broadneck Highschool