Sophie Joan
Tucson,AZ
Summary
Highly motivated and seasoned Sales Associate with 10 + years of experience and a solid retail background. Outgoing, personable and professional while consistently driving increased revenue, improving buying experience and elevating company profile within targeted market. Consistently recognized for sales performance and excellence in customer service while building a strong rapport.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SMALL BUSINESS DISTRICT MANAGER
ADP
08.2021 - 02.2023
- Developed and pursued pipeline of new business opportunities, expanding partnerships and presence.
- Created and executed strategic sales plan, expanding customer base and extending global reach.
- Built partnerships with third-party vendors to expand sales opportunities.
CAREGIVER
Caregiver
08.2020 - 08.2021
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
- Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
MANAGER
La Chaiteria
10.2018 - 08.2019
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
HEALTH INSURANCE REP.
Independent Blue Cross & Blue Shield
03.2017 - 01.2018
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Prepare insurance claim forms or related documents and review them for completeness.
Restaurant Operations Associate
Veg Box Cafe
04.2016 - 06.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Associate
Lush Fresh Handmade Cosmetics
11.2015 - 02.2016
- Created positive first impressions to warmly welcome existing, new, and potential customers, ensuring a welcoming and customer-focused environment.
- Collaborated with team members to enhance store performance by sharing best practices and offering ongoing support.
- Built rapport and fostered long-term relationships with customers through personalized engagement and attentive service.
Sales Associate
Sprint
08.2014 - 09.2015
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced customer satisfaction through exceptional service, addressing concerns promptly while building relationships with customers to encourage repeat business.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Sales, Lead in Sales
Fossil
09.2013 - 08.2014
- Up-sold and cross-sold products effectively and with ease, driving sales and increasing revenue.
- Engaged with customers to understand their lifestyle, preferences, and needs, allowing me to recommend tailored products that align with their daily routines and personal desires.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
BACHELOR OF ARTS (B.A.) IN TEACHING CANDIDATE -
Pima Community College
Tucson, AZ09.2026
Skills
- Strategic Planning
- Customer Relations
- Attention to Detail
- Conflict Management
Certification
- Licensed Bartender - Licensed October 2023
Timeline
SMALL BUSINESS DISTRICT MANAGER
ADP
08.2021 - 02.2023
CAREGIVER
Caregiver
08.2020 - 08.2021
MANAGER
La Chaiteria
10.2018 - 08.2019
HEALTH INSURANCE REP.
Independent Blue Cross & Blue Shield
03.2017 - 01.2018
Restaurant Operations Associate
Veg Box Cafe
04.2016 - 06.2017
Sales Associate
Lush Fresh Handmade Cosmetics
11.2015 - 02.2016
Sales Associate
Sprint
08.2014 - 09.2015
Sales, Lead in Sales
Fossil
09.2013 - 08.2014
BACHELOR OF ARTS (B.A.) IN TEACHING CANDIDATE -
Pima Community College
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