Sophie Mesnard
Springfield,IL
Summary
I am bringing forth several years of service, sales and people pleasing experience in hope to share my years of experience & growth to another establishment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Manager
Smokey Bones
Springfield, IL
02.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Developed and maintained positive relationships with customers to build rapport and trust.
Restaurant Manager
Cracker Barrell Old Country Store
Springfield, IL
04.2018 - 01.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Traveled to other stores to cover manager shifts around Illinois
Education
Cosmetology - Cosmetology
University of Spa & Massage Therapy
Springfield, IL01.2022
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Self motivated
- Reliable
- Diverse and promising skill set
Certification
Management Serve Safe Certification
Food Handlers Certification
Alcohol Certification
Timeline
Service Manager
Smokey Bones
02.2024 - Current
Restaurant Manager
Cracker Barrell Old Country Store
04.2018 - 01.2024
Cosmetology - Cosmetology
University of Spa & Massage Therapy