Sophie Reed
Holiday Island,AR
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Hostess
The Filling Station
05.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Busser
Sparky's Roadhouse Cafe
05.2022 - Current
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
High School Diploma -
Eureka Springs High School
Eureka Springs, AR05.2023
Skills
- Enter Orders
- Mobile Order Management
- Monetary Transactions
- Table Setting Arrangements
- Billing and Payment Processing
- Active Listening and Communication
- Guest Accommodations
Timeline
Hostess
The Filling Station
05.2023 - Current
Busser
Sparky's Roadhouse Cafe
05.2022 - Current
High School Diploma -
Eureka Springs High School
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