Sophie Riddell
Positano Restaurante
Naperville,IL
1
Language
1
Certification
2
years of professional experience
Early-career customer service professional with a strong background in guest-facing roles, youth coaching, and front-of-house support. Skilled in communication, time management, and team collaboration. Focused on creating smooth, positive experiences for guests and coworkers.
Work History
Host
3 Months- Seated parties efficiently based on reservation notes, table availability, and guest preferences.
- Greeted guests promptly and managed waitlist to maintain smooth front-of-house flow.
- Communicated with servers and kitchen staff to coordinate timely table turnover.
- Confirmed reservations and updated seating assignments to reduce confusion during peak service.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Youth Volleyball Coach
4 Months- Instructed youth athletes in volleyball fundamentals, including passing, serving, setting, and hitting techniques.
- Designed and led engaging coaching sessions that enhanced athletes' skills and game understanding.
- Executed drills to instill proper form, footwork, and court positioning, fostering skill development.
- Collaborated with parents and coaches to ensure clear communication on practices, schedules, and athlete progress.
Guest Services Attendant
4 Months- Resolved guest concerns professionally, supporting positive service experiences and efficient issue resolution.
- Processed admissions, season passes, and ticket sales, ensuring accurate transactions and enhancing guest entry experience.
- Assisted families with locker rentals, lost-and-found requests, and wayfinding, contributing to a seamless guest experience.
Sales Associate
6 Months- Greeted guests and provided friendly product recommendations.
- Handled cash and card transactions accurately for customer satisfaction and card transactions accurately.
- Restocked yogurt and toppings to maintain service quality, toppings, and supplies to support uninterrupted guest service.
- Kept service areas organized and tidy for operational efficiency, organized service areas and self-serve topping stations.
Education
No Degree - Sports Business
- Delta Gamma Sorority Member
- Club Volleyball Member
High School Diploma
- 2 years of National Honors Society
- 4 years on Honor Roll
- Varsity Volleyball
- 1 of 6 school spirit leaders
- Study Abroad: Europe , for German class
Skills
Customer service
Front-of-house experience
Team collaboration
Time management
Conflict resolution
Detail-oriented
Verbal communication
Communication
Accomplishments
- Graduated with a business endorsement by completing an internship at a personal training gym where I helped create social media content.
- All-conference varsity volleyball player.
- Honor roll for four years; National Honor Society for two years.
- One of six selected seniors to run the student section and raise school spirit for all athletic events.
Certification
- First Aid/CPR Certified
Languages
German
Professional Working
Timeline
Host
Positano Restaurante
05.2026 - 08.2026Read More
Youth Volleyball Coach
Chi City Volleyball Club
11.2025 - 03.2026Read More
Guest Services Attendant
Sea Lion Aquatic Park
04.2025 - 08.2025Read More
Sales Associate
Yogurt Beach
05.2024 - 11.2024Read More
DePaul University
No Degree from Sports Business
Read More
Naperville Central Highschool
High School Diploma
Read More