Sophie Santamaria
Dallas,TX
Summary
Dedicated server delivering exceptional customer service and guest engagement. Proven ability to manage multiple tables and adapt to peak times, ensuring a positive dining experience.
Overview
1
1
Language
1
1
year of professional experience
Work History
Server
Highland Springs Retirement Community
08.2025 - Current
- Delivered exceptional customer service, ensuring a positive dining experience for residents.
- Collaborated with kitchen staff to coordinate timely meal service and special dietary requests.
- Maintained cleanliness and organization of dining areas, enhancing overall ambiance.
- Adapted quickly to changing priorities during peak meal times, managing multiple tables effectively.
- Demonstrated knowledge of menu items, answering resident inquiries with accuracy and confidence.
- Supported team members during busy shifts, fostering a cooperative work environment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Harmony Innovation
Dallas, TXSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Customer service
- Menu memorization
- Service prioritization
- Team collaboration
- Adaptable and flexible
- Multitasking
- Warm and friendly
Languages
Spanish
Native or Bilingual
Timeline
Server
Highland Springs Retirement Community
08.2025 - Current
High School Diploma -
Harmony Innovation