Sophie Schulte

I am in activities and my job is to engage with the residents using crafting, music, baking, outdoor time etc..

I go on outings with residents and take them to and from their activities mostly transporting wheelchairs.

I chart on when residents join activities and if they show up to them.

On some days I lead activities all by myself and cover all of Brookdale including transportation from dining room to live music and the sun room.

• Delivered exceptional customer service to enhance guest satisfaction and retention.
• Managed orders efficiently using POS systems to streamline operations.
• Collaborated with kitchen staff to ensure timely food delivery and accuracy.
• Trained new team members on operational procedures and service standards.
• Resolved customer complaints promptly, maintaining a positive dining experience.
• Assisted in inventory management, ensuring stock levels met service demands.

• Provided professional services and support in a dynamic work environment.
• Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
• Developed and maintained courteous and effective working relationships.