Sophie Wolfenden
Orlando,FL
Summary
Meticulous Hostess with background in customer service industry. Skilled in manning high-volume dining environment and delivering excellent customer service. Flexible and excels under pressure.
Overview
6
6
years of professional experience
Work History
Hostess
Delaney's Tavern
03.2024 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Member Service Specialist
Youfit
03.2023 - 07.2023
- Continuously surpassed customer service standards while ensuring compliance with call volume objectives.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Delivered functionality assistance via phone and online service platforms.
Hostess
Mulligan's Beach House Bar & Grill
03.2022 - 07.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
Airplane Detailer
Plane Marketing Group LLC
01.2019 - 02.2022
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Maintained clean, tidy and safe work environment.
Education
No Degree - Biology & Clinical Psychology
University of Central Florida
Orlando05.2026
High School Diploma -
Vero Beach High School
05.2022
Skills
- Customer Service Standards
- Phone/Guest Inquiries
- Interactive Communication Skills
- Adaptability in Fast-Paced Environments
Timeline
Hostess
Delaney's Tavern
03.2024 - Current
Member Service Specialist
Youfit
03.2023 - 07.2023
Hostess
Mulligan's Beach House Bar & Grill
03.2022 - 07.2022
Airplane Detailer
Plane Marketing Group LLC
01.2019 - 02.2022
High School Diploma -
Vero Beach High School
No Degree - Biology & Clinical Psychology
University of Central Florida
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