Sophie Hamra
Advance,MO
Summary
Dedicated and detail-oriented customer service professional with extensive experience in various service environments, including food service and front desk operations. Proven ability to effectively communicate with diverse clientele, resolve issues efficiently, and ensure customer satisfaction. Strong problem-solving skills and a commitment to providing exceptional service. Adaptable and eager to contribute to team success in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Server
Encore Pizzaria
08.2024 - 10.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Trainer
Chic-Fil-A
08.2023 - 04.2024
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Floater Teacher
Tiny Tots Child Development Center
08.2022 - 06.2023
- Collaborated with colleagues to share best practices and create innovative instructional strategies for continuous improvement.
- Exercised great adaptability in transitioning between assigned classrooms.
- Organized extracurricular activities that promoted teamwork, leadership skills, and a sense of community among students.
Service Desk Associate
Buchheit
03.2021 - 06.2022
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Trained new Service Desk Associates on company policies, procedures, and best practices for delivering top-notch support.
Education
High School Diploma -
Jackson High School
Jackson, MO05.2022
Skills
- Food safety practices
- Positive and professional
- Food Service
- Customer Relationship Management
Timeline
Server
Encore Pizzaria
08.2024 - 10.2024
Trainer
Chic-Fil-A
08.2023 - 04.2024
Floater Teacher
Tiny Tots Child Development Center
08.2022 - 06.2023
Service Desk Associate
Buchheit
03.2021 - 06.2022
High School Diploma -
Jackson High School
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