SOPHOEUN (SAM) IM
Product Manager/Project Manager
Summary
Skilled Product and Project Manager ready to bring 10+ years of experience and take on challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful in planning, testing, and deployment of multiple software projects across multiple teams and deliverables.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Operations Manager & Consultant Product Manager
Lean Coach Inc
Atlanta, GA
11.2020 - Current
- Developed and managed multiple high-end client projects, including managing costs, resources, schedule and performance.
- Created marketing project plans and rolled out company projects and programs that supported company's marketing function.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Performed as consultant for startup business in areas of marketing, onboarding clients and new hires, and creation of training for various client applications
Technical Project Manager - Contract
Piroshky Baking Company
Seattle, WA
05.2020 - 08.2020
- Supported and executed simultaneous delivery of various e-commerce and mobile projects.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and requesting additional resources as needed.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources.
Analyst
VillageReach
Seattle, United States
02.2017 - 03.2020
- Supported three software development teams by creating test plans and conducting regression, release, and user acceptance testing both remote and in-country.
- Created and maintained an online repository for user documentation to assist with four new country implementations that could be easily understood by stakeholders in the OpenLMIS worldwide community.
- Worked closely with the OpenLMIS Product Manager to identify, develop and document product landscape within 4 different country's public health supply chain and logistics space.
- Conducted remote and in-person interviews with OpenLMIS community members to determine preferences and understand new feature requirements.
- Delivered in-depth remote and in-country training to users for OpenLMIS, imparting knowledge of best practices for protecting data and minimizing errors.
- Led three daily scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Trained and mentored new team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
SR SYSTEMS ANALYST
Coinstar
Bellevue, WA
02.2011 - 02.2017
- Created Functional Requirements Design documents to support the implementation of the conversion from Great Plains accounting system to SAP.
- Coordinated with accounting stakeholders and development teams to finalize designs and confirm requirements for the conversion project.
- Documented detailed user acceptance testing for complex internal applications.
- Provided continued maintenance and development of bug fixes and patch sets for existing internal applications.
- Streamlined and enhanced the corporate accounting and operations system.
- Developed business process work-flow charts and diagrams to clarify requirements and support stakeholder approvals.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
Treasury Analyst II
Coinstar
Bellevue, WA
08.2010 - 01.2012
- Managed $250 million monthly bank account forecasting to actuals based on a yearly budget.
- Saved $5K per month on bank fees after completing analysis on bank charges and researching and implementing process adjustments with the affected department managers.
- Worked with Treasury and Finance directors to ensure budget forecasts were aligned and reported to line of business leaders monthly and quarterly.
- Documented processes of daily revenue and cash account forecasts, actuals, and variance details to assist in the design for an internally built application that transitioned from using excel spreadsheets.
- Detailed SOX requirements for internally built accounting applications.
Sr Bank Teller - Vault Teller
Chase Bank (formerly Washington Mutual Bank)
Seattle, WA
06.2003 - 08.2010
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Complied with security and internal control procedures and policies and conducted mandatory trainings to educate staff on new and existing processes.
- Maintained, organized and stocked teller window areas.
Education
High School Diploma -
Highline Highschool
Burien, WA Sep 1999 - 06.2003
Skills
Agile Methodology
Experienced using JIRA, Confluence, Zephyr, Github
Scrum Master
SAP expertise
Certification
Certified Scrum Product Owner
Timeline
Operations Manager & Consultant Product Manager
Lean Coach Inc
11.2020 - Current
Technical Project Manager - Contract
Piroshky Baking Company
05.2020 - 08.2020
Analyst
VillageReach
02.2017 - 03.2020
SR SYSTEMS ANALYST
Coinstar
02.2011 - 02.2017
Treasury Analyst II
Coinstar
08.2010 - 01.2012
Sr Bank Teller - Vault Teller
Chase Bank (formerly Washington Mutual Bank)
06.2003 - 08.2010
High School Diploma -
Highline Highschool
Sep 1999 - 06.2003