Sophy Seang
Norwalk,CA
Summary
Results-driven Deli and Bakery Manager with expertise in food management, order management, and cash handling. Committed to enhancing customer satisfaction and operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deli and Bakery Manager
Mandilon Donuts
Montebello, CA
02.2020 - 02.2026
- Delivered exceptional customer service to enhance client satisfaction.
- Executed food and drink preparation to meet customer demands and satisfaction.
- Monitored and verified inventory and ingredient quality to support operational efficiency.
- Oversaw cash and check management to ensure accurate financial transactions.
- Coordinated and prepared food items for catering menu to ensure quality service delivery.
- Oversaw cash handling and lottery transactions utilizing POS system.
- Managed inventory levels by ordering and refilling supplies as necessary.
- Demonstrated exceptional problem-solving abilities to address complex challenges.
Store Manager
Lim Market
Compton, CA
08.2017 - 11.2018
- Oversaw daily operations, ensuring store efficiency and optimal customer service.
- Monitored compliance with health and safety regulations, maintaining high standards within the store.
- Managed inventory ordering processes to ensure optimal stock levels.
- Executed cash handling and transaction processing with accuracy and efficiency.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed loading and inventory order processes to ensure timely stock availability.
Store Manager and Cashier
Joy Bargain
Los Angeles, CA
12.2010 - 08.2017
- Led daily store operations to enhance customer satisfaction and drive sales growth.
- Implemented inventory management strategies to minimize stock discrepancies and optimize product availability.
- Assisted in training new cashiers on register operations and customer service standards.
- Maintained clean and organized checkout area to enhance customer experience.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Monitored cash drawer for accuracy, balancing funds at shift end consistently.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Education
Post-Baccalaureate Diploma - Accounting
Portland State University
Portland, OR06-2009
Skills
- Order management
- Employee scheduling
- Supply ordering
- Food management experience
- Deli and Barista presentation
- Accurate data entry
- Cash handling and reconciliation
- Food preparation and culinary skills
Certification
Serve- Safe certificate
Timeline
Deli and Bakery Manager
Mandilon Donuts
02.2020 - 02.2026
Store Manager
Lim Market
08.2017 - 11.2018
Store Manager and Cashier
Joy Bargain
12.2010 - 08.2017
Post-Baccalaureate Diploma - Accounting
Portland State University