Sopia Kutchava
Kings County, New York,NY
Summary
Dedicated professional with demonstrated skills in costumer service . Experience working in challenging environments to provide customer-focused resolutions and feedback. Willing to learn and take on any new task to support team and help the business succeed.
Overview
8
8
years of professional experience
Work History
Sales Associate
Scott Jewelers
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situation
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
Supervisor
Raddison Hotel
03.2019 - 04.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Social Media Manager
Km Kvalitetsgaranti
07.2017 - 02.2019
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Conducted research to determine current benchmark trends and audience preferences.
- Developed and promoted corporate brand, images and identity to media and public.
Manager's Assistant
Viklunds Stad
01.2016 - 03.2017
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
Education
GED -
Stensunds Folkhögskola
Trosa Sweden06.2018
High School Diploma -
Sigtuna Humanitiska Laroverket
Stockholm Sweden2017
Skills
- Payment Processing
- Sales Development
- Negotiation Tactics
- Multitasking Abilities
- Problem Resolution
- Business Administration
- Staff Development
- Analytical Thinking
Languages
Georgian
Native or Bilingual
English
Full Professional
Swedish
Full Professional
Russian
Professional Working
Timeline
Sales Associate
Scott Jewelers
01.2023 - Current
Supervisor
Raddison Hotel
03.2019 - 04.2020
Social Media Manager
Km Kvalitetsgaranti
07.2017 - 02.2019
Manager's Assistant
Viklunds Stad
01.2016 - 03.2017
GED -
Stensunds Folkhögskola
High School Diploma -
Sigtuna Humanitiska Laroverket
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