Sorangel Herrera
Miami
Summary
Dynamic and compassionate professional with extensive experience at Homestead Hospital, excelling in patient care and communication. Proven ability to enhance patient satisfaction through effective problem-solving and time management. Skilled in elderly care, advocating for client needs while fostering a respectful and organized environment for optimal care delivery.
Overview
20
20
years of professional experience
Work History
PBX Operator
Homestead Hospital
Homestead, FL
01.2017 - 06.2025
- Operated multi-line phone systems to effectively manage incoming and outgoing calls.
- Provided exceptional customer service by addressing caller inquiries and directing them to appropriate departments.
- Coordinated communication between medical staff, patients, and administrative teams to ensure seamless operations.
- Trained new operators on PBX system functionalities and best practices for efficient call handling.
Unit Secretary/ Patient Caregiver
Homestead Hospital
Homestead, FL
01.2005 - 01.2017
- Coordinated patient admissions and discharges, ensuring efficient workflow in a high-volume environment.
- Assisted in training new staff on administrative protocols and hospital policies, fostering team development.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Provided compassionate care to individuals with diverse needs, enhancing quality of life and emotional well-being.
- Assisted clients with daily living activities, promoting independence and dignity in personal care routines.
- Advocated for client needs by communicating effectively with family members and healthcare providers regarding care concerns.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Skills
- Elderly care
- Problem-solving
- Respectful and compassionate
- Time management
- Patient care
Languages
Spanish
Native or Bilingual
Timeline
PBX Operator
Homestead Hospital
01.2017 - 06.2025
Unit Secretary/ Patient Caregiver
Homestead Hospital
01.2005 - 01.2017