SORANGHER DURAN
North Babylon
Summary
Team player well-versed in comparing plans, writing reports and explaining benefits. Excellent communication, organizational and multitasking abilities. Extensive book of business and well known in different organizations through of Long Island, NY. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
PHSP Representative
Healthfirst
New York
11.2023 - 01.2026
- Assisted clients in understanding health insurance options and benefits.
- Addressed client inquiries promptly to ensure satisfaction and clarity.
- Participated in training sessions to stay updated on policy changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Provided customer service by answering product and service related questions.
- Identified opportunities for cross-selling additional products or services.
- Implemented customer retention strategies to minimize turnover and build loyalty.
Manager
APEX MOBILE WELLNESS
Bay Shore
09.2022 - 10.2023
- Led team in daily operations and ensured workflow efficiency.
- Managed budget planning and resource allocation effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed scheduling and logistics for mobile wellness services.
Health Benefit Representative
Centene
Long Island
01.2010 - 08.2022
- Identifying prospective members that do not have health insurance and enroll them into one of the government programs, such as Medicaid, Child health plus, Essential plan or a Qualified Health plan, utilizing the New York State of Health Marketplace Platform.
- Answered questions about eligibility determinations and plan options, interacting directly with individuals.
- Processed enrollment paperwork forms.
- Developed and managed personal book of business.
- Built successful referral network.
- Routinely deliver presentations in order to educate and promote plan products.
- Assist members with selecting a Primary Care Physician.
- Participate in health-related activities/special events, including health fairs, community based organizations events, providers events, churches events.
- Utilized CRM, Salesforce program.
- Assisting community residents in acquiring services they need using the Family development process; working with individuals, families and youth to set goals and assist them in achieving their goals.
- Assisting community members in completing forms from the Department of Social Services to apply or with the recertification forms for programs such as Medicaid, food stamps, public assistance, child care, rent assistance.
- Operated outreach office to recruit and lead team of canvassers to fundraise for important issues.
- Coordinated and implemented numerous meetings, forums and community events.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of community.
Community Organizer
Economic Opportunity Commission Of Nassau County
Nassau
11.2005 - 01.2010
- Interviewed members of specific populations to understand and document issues.
- Data entry, formulate monthly, quarterly and annual reports, design flyers for special events, scheduling appointments and office coordination.
- Maintain documentation and record keeping.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Provide customer service over the phone or person to person.
- Provide administrator support of President of the Company.
- Personnel Recruiter.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Negotiated and maintained contracts with courier companies and money exchange agencies.
- Onsite observance of offices around the country.
- Attending meetings in and out of the Country.
Education
BBA -
San Jose Del Avila
Palmira, Colombia06.1987
High School Diploma -
Palmira, ColombiaCompletion Course - Accident And Health Insurance
POH'S INSTITUTE
Westbury, NYSkills
- Great Customer Service skills
- CRM
- Salesforce
- EWC
- Computer skills
- Team player
- Leadership
- Collaboration skills
- Organizational skills
- Attention to detail
- Problem solving skills
- Time management skills
- Clean NYS Driver's license
- Health insurance knowledge
- Market research
- Territory management
- Client services
- Business growth and retention
- Client relationship building
- Network development
- Bilingual (spanish)
Timeline
PHSP Representative
Healthfirst
11.2023 - 01.2026
Manager
APEX MOBILE WELLNESS
09.2022 - 10.2023
Health Benefit Representative
Centene
01.2010 - 08.2022
Community Organizer
Economic Opportunity Commission Of Nassau County
11.2005 - 01.2010
BBA -
San Jose Del Avila
High School Diploma -
Completion Course - Accident And Health Insurance
POH'S INSTITUTE