Certifications
Soraya Arkanian
Seattle,Washington
Overview
2
2
12
12
years of professional experience
Summary
Qualified Office Manager & Intake Coordinator with strong background in patient care and enhancing administrative efficiency. Proven ability to build and streamline systems to improve productivity. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Work History
Office Manager & Intake Coordinator
New Era Mental Health - Addiction Treatment Facility
Seattle, WA
04.2025 - Current
- Key achievement: Stabilized a near-collapse practice; built systems that doubled staff and restored full operations within 18 months.
- Manage full-cycle operations for a 101 client addiction treatment facility. Serve as primary intake coordinator for all new clients.
- Built and maintain most operational systems, including intake documents, client handouts, staff workflows, and tracking spreadsheets used daily by all staff and clients.
- Coordinate scheduling across medical, mental health, and SUD providers. Manage medication receipt, verification, and delivery.
- Liaise with lawyers, attorneys, and DSHS regarding records and testing.
Phlebotomist/Lab Tech
Seattle Indian Health Board
Seattle, WA
11.2023 - 03.2025
- Executed precise medical charting and skillful venipuncture on challenging cases, including infants. Visited lab extension sites to process specimens and enhance microbiology training. Monitored and cared for patients, preventing adverse reactions through vigilant oversight.
- Trained new staff on blood collection procedures and laboratory safety practices to enhance team performance.
Medical Receptionist/Phlebotomist
Tummy Temple
Seattle, WA
08.2022 - 03.2023
- Managed scheduling, opening/closing procedures, daily operations to ensure smooth clinic workflow. Enhanced client retention and sales through exceptional customer service and effective resolution of difficult situations. Supported doctors with accurate medical charting and efficient blood draws to improve patient care. Provided editorial support for business communications
Covid Tester/Lab Technician
Actalent - Curative
Seattle, WA
07.2021 - 04.2022
- Preformed Covid testing for cruise ships and the population of Seattle. Tested specimens per established procedures to ensure accurate and timely results. Maintained supply inventory to support continuous testing operations. Verified patient identification.
Phlebotomist
Grifols
Seattle, WA
04.2021 - 07.2021
- Executed venipuncture and operated plasmapheresis machines to ensure safe and efficient donation processes. Monitored donor well-being and provided care, effectively preventing adverse reactions during donations. Maintained precise donation records to support compliance and facilitate donor tracking.
Remote Bank Teller
Alorica
Remote, USA
11.2020 - 04.2021
- Assisted customers with withdrawals, deposits, and account maintenance, including opening accounts and adding joint owners or beneficiaries. Resolved technical issues and de-escalated customer concerns, enhancing customer satisfaction. Promoted business offerings and linked accounts, driving revenue growth through successful upselling of CD accounts.
Mobile Phlebotomist
American Red Cross
Utah, USA
04.2019 - 03.2020
- Achieved full, usable blood bags—maximizing collection yield and generating significant daily revenue. Provided exceptional donor care, enhancing satisfaction and encouraging repeat visits, supporting company retention and financial stability. Quickly excelled beyond some trainers in skill and efficiency, despite this being my first phlebotomy role
Loan Officer
Desert Rock Capital
Orem, Utah
10.2018 - 01.2019
- Edited loan applications and contracts, strengthening terms to save company thousands. Explained contract terms and created payment schedules to facilitate timely payments. Oversaw customer accounts to ensure accurate management and satisfaction.
Certified Master Tutor
Weber State University Writing Center
Ogden, Utah
09.2014 - 05.2018
- Tutored students across multiple English course levels, including ESL, enhancing overall student comprehension. Enhanced writing skills of thousands of students, enabling many to advance by a full letter grade. Developed instructional handouts for the University, supporting diverse learning needs. Earned Master Tutor Level I Tutoring Certification
Education
Bachelor of Science - Geography
Weber State University
Ogden, Utah01-2018
Associate of Arts - German as a Foreign Language
Weber State University
Ogden, Utah01-2016
Skills
- Operations Management
- Client Intake Management
- Inventory Control
- Communication
- Negotiation
- Conflict Resolution
- Problem Solving
- Adaptability
- German
Certification
- Medical Assistant Phlebotomist Certification - Washington State Dept. of Health, USA - 08/2021
- TQUK Level 5 Certificate in Teaching English as a Foreign Language International TEFL Academy - 02/2023
Timeline
Office Manager & Intake Coordinator
New Era Mental Health - Addiction Treatment Facility
04.2025 - Current
Phlebotomist/Lab Tech
Seattle Indian Health Board
11.2023 - 03.2025
Medical Receptionist/Phlebotomist
Tummy Temple
08.2022 - 03.2023
Covid Tester/Lab Technician
Actalent - Curative
07.2021 - 04.2022
Phlebotomist
Grifols
04.2021 - 07.2021
Remote Bank Teller
Alorica
11.2020 - 04.2021
Mobile Phlebotomist
American Red Cross
04.2019 - 03.2020
Loan Officer
Desert Rock Capital
10.2018 - 01.2019
Certified Master Tutor
Weber State University Writing Center
09.2014 - 05.2018
Bachelor of Science - Geography
Weber State University
Associate of Arts - German as a Foreign Language
Weber State University