Soraya Barajas
Chicago,IL
Summary
3+ years of work experience and a proven knowledge of customer service, customer satisfaction, and customer communications. Organized and dependable candidate, successful at managing multiple tasks with a positive attitude. Aiming to leverage my abilities to successfully fill the Patient Services Representative role. Frequently praised as adaptable by my peers, I can be relied upon to help your company achieve its goals.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Northwestern Memorial Hospital
05.2022 - Current
- Used Epic to schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Entered patient demographic and insurance data into electronic medical record system.
Administrative Assistant
Covello Agency/ Northwestern Memorial Hospital
2021 - 2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Volunteer
NORTHWESTERN MEMORIAL HOSPITAL
09.2021 - 12.2021
- Monitor patients entering building to ensure they are wearing appropriate mask
- If not appropriate have them switch to surgical mask provided or place on top of the one they have on
- Escort patient to ER if needing guidance
- Direct patients to location they are looking for within Feinberg, Lavin, Galter, and Arkes Pavilions.
Education
High School Diploma -
Bloom High School
Chicago Heights, ILSkills
- Epic EMR
- Multitasking and Organization
- Patient Registration
- Appointment Scheduling
- Computers
- Customer Service
- Bilingual in Spanish
References
- Cinthya Melero, Operations Coordinator Physicians Practice, Northwestern Medicine, (312) 695-4346, cmelero@nm.org
- Elizabeth Hoover-Papendick, Lead Nurse Clinician, Northwestern Medicine, ehooverp@nm.org
- Yasmyn McGee, Resource Coordinator,Northwestern Medicine, yasmyn.mcgee@nm.org
Timeline
Patient Service Representative
Northwestern Memorial Hospital
05.2022 - Current
Volunteer
NORTHWESTERN MEMORIAL HOSPITAL
09.2021 - 12.2021
Administrative Assistant
Covello Agency/ Northwestern Memorial Hospital
2021 - 2022
High School Diploma -
Bloom High School
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