SORAYA BULLOCK
roanoke,va
Summary
Motivated and detail-oriented professional with experience in diverse fields. A quick learner with strong analytical thinking skills and a passion for ensuring product quality and reliability in mission-critical environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
NueroRestorative
Roanoke, VA
07.2025 - Current
- Supported individuals with developmental disabilities in daily living activities and personal care.
- Developed individualized support plans to enhance client skills and promote independence.
- Coordinated community involvement opportunities to foster social interactions and engagement.
- Assisted clients with communication needs, employing adaptive tools and techniques for effective expression.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
Medical Receptionist
Afc Urgent Care
roanoke, va
06.2024 - 05.2025
- Maintained strict adherence to compliance regulations, including HIPAA, ensuring the confidentiality and security of patient information.
- Collected and processed various sample types, adhering to established protocols and quality control measures.
- Managed patient records and information using electronic and paper-based systems, demonstrating strong organizational skills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Receptionist
Federal Star insurance group
Roanoke, VA
05.2020 - 04.2024
- Maintained a professional and welcoming reception area to ensure a positive first impression for all visitors.
- Managed a high volume of incoming calls efficiently and accurately, directing inquiries to the appropriate personnel.
- Provided comprehensive administrative support, including data entry, file management, and document preparation.
- Demonstrated the ability to handle sensitive information with discretion and maintain confidentiality.
Server
Outback
roanoke, va
05.2023 - 09.2023
- Managed customer orders efficiently, ensuring accuracy and customer satisfaction while handling multiple tables, demonstrating strong organizational and multitasking capabilities.
- Collaborated effectively with kitchen staff to fulfill orders promptly and accurately, showcasing excellent communication and teamwork skills in a fast-paced environment.
- Upsold menu items, increasing revenue and enhancing the customer experience through effective communication and product knowledge.
- Mastered POS system operations, including order entry, payment processing, and reporting, demonstrating adaptability to new technologies and attention to detail.
- Managed time effectively in a fast-paced environment by prioritizing tasks and ensuring efficient service delivery, contributing to overall operational success.
Server
Cheddars Scratch Kitchen
Roanoke, Virginia
02.2018 - 02.2020
- Maintained strict adherence to cleanliness standards, ensuring a sanitary environment exceeding health code requirements.
- Processed cash and card transactions with precision and integrity, minimizing errors and discrepancies.
- Coordinated multiple tasks using strong organizational skills to ensure timely and accurate service.
Education
High School -
Northside High School
05.2019
Skills
- Problem-Solving
- Adaptability
- Attention to Detail
- Time management
- Cash Handling
- HIPPA
- Customer Service
- First aid and safety
Certification
CPR
Timeline
Direct Support Professional
NueroRestorative
07.2025 - Current
Medical Receptionist
Afc Urgent Care
06.2024 - 05.2025
Server
Outback
05.2023 - 09.2023
Receptionist
Federal Star insurance group
05.2020 - 04.2024
Server
Cheddars Scratch Kitchen
02.2018 - 02.2020
High School -
Northside High School