Summary
Overview
Work History
Education
Skills
Timeline
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Soraya Kronawetter

Mcmurray,PA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Has been working in costumer service for over ten years. Has taken on big rolls and completed every task professionally and efficiently.

Overview

12
12
years of professional experience

Work History

Owner/Manager of Operations

KRA Enterprises
09.2011 - Current
  • Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
  • Managed the work of around 30 employees, increasing crew efficiency by 60%
  • Offered strong customer service skills, keeping customers satisfied and increasing sales.
  • Developed relationships with new staff members, and assisted existing staff members in their career development
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.


Sales Associate

Apple Inc.
09.2019 - 02.2020
  • Established personal connections with customers, exceeding customer service expectation
  • Engaged with customers to build rapport and loyalty.
  • Managed efficient cash register operations.
  • Recommended complementary purchases to customers, increasing revenue.
  • Used in-store system to locate inventory and place special orders for customers.
  • Helped costumers purchase the appropriate device, storage and service.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

Some College (No Degree) - Criminal Justice Pre Law

University of Pittsburgh
Pittsburgh, PA

Some College (No Degree) - General Studies

Community College of Allegheny College
Pittsburgh, Pennsylvania

Skills

  • Very strong in Customer service
  • Passionate about Sales
  • Very Strong Communication skills
  • Computer literacy
  • Writing skills
  • Cash handling
  • Microsoft excel
  • Microsoft Word
  • Leadership
  • Supervising experience
  • Restaurant experience
  • Interviewing experience

Timeline

Sales Associate

Apple Inc.
09.2019 - 02.2020

Owner/Manager of Operations

KRA Enterprises
09.2011 - Current

Some College (No Degree) - Criminal Justice Pre Law

University of Pittsburgh

Some College (No Degree) - General Studies

Community College of Allegheny College

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Soraya Kronawetter