SORAYA SCHWAEGLER
Seattle,WA
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
4
4
Certification
1
1
Language
Work History
Associate
Amazon Grocery Fresh
02.2022 - Current
- Receive, stock, and replenish product
- Use systems to scan, process, and count inventory
- Identify and communicate barriers to completing assigned tasks
- Rotate between additional duties as assigned
- Prepared, packaged, and labeled food products of varying temperatures
- Supervised stocking and maintenance of deli cases
- Support clients on choices of produces and products in store.
Assistant Food Service Manager
Conexao Nutri Consultoria
06.2020 - 06.2021
- Ensured prompt assistance was provided to customers
- Supervised department staff in absence of the Food Service Manager
- Supervised product stocking and rotation and maintenance of department inventory
- Practiced safe work habits and encouraged staff to do same.
- Maintained safety standards throughout the workplace by enforcing strict adherence to OSHA regulations among all employees.
- Conducted regular performance evaluations for staff members to provide constructive feedback on their strengths as well as areas needing improvement.
- Enhanced dining experience through careful attention to ambiance details such as lighting levels, music selection, table settings arrangement.
- Ensured compliance with health codes, leading to consistently high scores on inspections and maintaining a clean work environment.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
Partner / Account Executive
DG Tecnologia Ltda. (Dell representative Company)
09.2011 - 05.2021
- Drove new business in close synergy with the core account teams to achieve sales and margin targets
- Leveraged understanding of clients' business priorities, challenges, and initiatives to present custom solutions
- Led client meetings to understand needs as well as address and resolve any issues
- Maintained all client records and ensured proper tracking of communications, including invoices, service requests, and follow-up
- Quota Attainments U$4MM recurrent revenue, YoY growth 10% to 20%
- Defined KPI’s, responsibilities for sales and support teams.
Education
B.A., Business Administration -
Universidade Católica de Pernambuco
PE, BrazilB.S. in Nutrition and Dietetics - Food Production
IUNI Educacional – UNIME Salvador Ltda.
Salvador, BA06.2021
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
- Customer Engagement
- Relationship Building
- Courteous and Professional
- Oral communication
- Work Planning and Prioritization
- MS Office
- Data Entry
Certification
- Licensed Food Handler Permit - 03/2024 to 03/2027
- Food Manager Certification - 04/2024 -04/2029
- Certified OSHA - 04/2024 - 04/2029
Quote
Intelligence is the ability to adapt to change.
Stephen Hawking
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offPersonal development programsWork from home optionTimeline
Associate
Amazon Grocery Fresh
02.2022 - Current
Assistant Food Service Manager
Conexao Nutri Consultoria
06.2020 - 06.2021
Partner / Account Executive
DG Tecnologia Ltda. (Dell representative Company)
09.2011 - 05.2021
B.A., Business Administration -
Universidade Católica de Pernambuco
B.S. in Nutrition and Dietetics - Food Production
IUNI Educacional – UNIME Salvador Ltda.
- Licensed Food Handler Permit - 03/14/2024 to 03/15/2027
- Food Manager Certification - 04/2024 -04/2029
- Certified OSHA - 04/2024 - 04/2029
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