Sorina Seguinot

• Supervised daily operations, ensuring seamless guest experiences and service quality.
• Trained and mentored staff on customer service protocols and operational procedures.
• Managed scheduling and staffing to optimize team efficiency during peak hours.
• Implemented inventory control measures, reducing waste and maintaining stock levels.
• Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
• Conducted regular performance evaluations to drive staff development and motivation.
• Analyzed operational workflows, identifying areas for process improvement and cost savings.
• Resolved guests complaints while maintaining positive customer environment.

Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.

• Implemented new procedures to enhance efficiency in food production workflows.
• Managed inventory systems, optimizing stock levels and reducing waste.
• Oversaw daily kitchen operations, ensuring compliance with health and safety standards.
• Participated in regular menu planning meetings with executive chef and other key stakeholders, offering input on dish concepts and execution based on kitchen capabilities and available resources.
• Balanced staffing needs according to business demands, ensuring adequate coverage during busy periods while minimizing labor costs during slower times.
• Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.

Assisted in food and beverage sales as a front-of-house cast member. Supported back-of-house operations by managing inventory stock. Contributed to team-building activities to enhance collaboration.

• Delivered exceptional guest experiences through engaging interactions and storytelling.
• Collaborated with team members to maintain high standards of cleanliness and safety in attractions.
• Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
• Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.

• Provided exceptional customer service, addressing guest needs promptly and efficiently.
• Trained new staff on menu offerings and operational procedures to enhance team performance.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Managed cash handling processes, maintaining accurate payment records and balancing end-of-shift cash drawers.
• Resolved customer complaints effectively, fostering positive guest experiences and repeat business.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

• Trained new crew members on operational procedures and customer service standards.
• Demonstrated proper food safety practices to ensure compliance with health regulations.
• Assisted in maintaining inventory levels and organized supply areas for efficiency.
• Monitored team performance, providing feedback to improve service quality.
• Facilitated ongoing training sessions to enhance skills and knowledge of crew members.
• Trained other employees in customer service, food safety, and performance requirements.
• Resolved customer complaints promptly, enhancing overall dining experience satisfaction.