Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sorya Haidari

Concord,CALIFORNIA

Summary

Results-oriented National Operations Manager with a background in Customer Service, adept at streamlining processes to enhance productivity and efficiency. Skilled in leadership, strategic planning, and problem-solving. Excel in communication, teamwork, and adaptability, ensuring operational excellence and superior customer service across national platforms. professional with strong background guiding daily operations, customer service and Human Resources initiatives. Led team of employees by training on procedures, customer service, and selling skills. Employed loss prevention tactics such as securing high-shrink items and training employees to identify theft. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance.

Overview

2
2
years of professional experience

Work History

Costumer Service

Safeway
Concord, CA
06.2024 - 12.2024
  • Provided excellent customer service to subscribers.
  • Created detailed reports of customer service interactions.
  • Provided excellent customer service throughout each call.

Personal Banker

US Bank NA
Concord, CA
05.2023 - 04.2024
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Advised customers on various financial products available from the bank.
  • Researched customer inquiries and reported findings in a timely manner.

Sales Associate

H&M
Sanvall Mall, CA
01.2023 - 05.2023
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

High School Diploma -

Ygnacio Valley High School
Concord, CA
06-2023

Diablo Valley College
Pleasant Hill, CA

Skills

  • Window customer service
  • Customer service training
  • Customer service
  • Friendly customer service
  • Customer service management
  • Software-as-a-service development

Languages

English
Limited
Hindi
Professional
dari
Professional
Persian
Professional

Timeline

Costumer Service

Safeway
06.2024 - 12.2024

Personal Banker

US Bank NA
05.2023 - 04.2024

Sales Associate

H&M
01.2023 - 05.2023

High School Diploma -

Ygnacio Valley High School

Diablo Valley College
Sorya Haidari