Soryn Gold
Casper,WY
Summary
- Experienced with managing customer service interactions and benefits inquiries, ensuring client satisfaction. Utilizes problem-solving abilities and thorough knowledge of benefits policies to address concerns effectively. Strong understanding of customer service principles, with focus on clear communication and client support.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Walgreens
Casper, WY
02.2026 - 07.2026
- Processed transactions accurately and efficiently using POS systems.
- Assisted customers with product inquiries and provided exceptional service.
- Managed cash register operations, ensuring balanced drawer at shift end.
- Maintained store cleanliness and organized merchandise displays for easy access.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Barista
Bottoms Up Coffee
Casper, WY
01.2026 - 04.2026
- Prepared and served high-quality coffee beverages to customers efficiently.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated espresso machines and brewing equipment with precision for optimal beverage quality.
- Assisted customers in selecting menu items, enhancing overall customer experience through product knowledge.
- Managed cash register operations, processing transactions accurately and efficiently during peak hours.
- Restocked supplies regularly, ensuring availability of ingredients and materials for daily operations.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Hostess
Olive Garden Restaurant
Casper, WY
09.2025 - 03.2026
- Greeted and seated guests, ensuring a positive dining experience from arrival.
- Managed waitlist effectively, optimizing table turnover and guest satisfaction.
- Assisted servers by communicating guest needs and coordinating service flow.
- Maintained cleanliness and organization of front-of-house areas for an inviting atmosphere.
- Collaborated with team members to ensure seamless restaurant operations during peak hours.
- Supported management in training new hosts on procedures and best practices for service delivery.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
Education
High School Diploma -
Natrona County High School
Casper, WY05.2026
Skills
- Customer service
- Empathy
- Patient
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer complaint resolution
- Cash management
- Product knowledge
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Phone etiquette
- Conflict resolution
- Basic math
- Cultural awareness
- Stress management
- Issue escalation
- Positive and professional
- Problem-solving
- Honest and dependable
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Customer relations
- Relationship building
- Training and mentoring
Timeline
Customer Service Cashier
Walgreens
02.2026 - 07.2026
Barista
Bottoms Up Coffee
01.2026 - 04.2026
Hostess
Olive Garden Restaurant
09.2025 - 03.2026
High School Diploma -
Natrona County High School