Sotheany Chan
Lynnwood
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced customer service
known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated commission Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
2
2
years of professional experience
Work History
Sales Associate
Nordstrom
06.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Developed, marketed and sold full range of products and support services.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Sales Associate
Macy
01.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Completed orders and organized product deliveries to meet customer timetables.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Tracked stock using company inventory management software.
Education
High School Diploma -
Phnom Penh High School
Phnom Penh12.2021
Skills
- Window Displays
- Social Perceptiveness
- Planogram Creation
- Stocking and Replenishing
- Customer Service
- Sales Training
Timeline
Sales Associate
Nordstrom
06.2023 - Current
Sales Associate
Macy
01.2022 - 06.2023
High School Diploma -
Phnom Penh High School
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