Sotonye Jack
Summary
Dedicated and detail-oriented professional with a strong background in customer service and quality control. Adept at delivering precise and efficient service in fast-paced environments. Possesses excellent organizational skills and a passion for contributing to team success.
Overview
3
3
years of professional experience
Work History
Quality Control Technician
TYGP Management Inc
03.2022 - Current
- Perform thorough inspection of incoming materials to ensure product quality and identify defects
- Communicate effectively with team members in the production department to assign responsibilities and address quality issues
- Evaluate products, systems, and software to uphold company standards and ensure defect-free outcomes
- Develop and execute quality test processes, providing recommendations for defect resolution.
- Developed and implemented quality control processes to meet product standards.
- Actively participate in monthly meetings within the production and quality control departments.
- Maintained quality documentation and records for conformance with relevant standards.
Customer Service Representative
Envision Medical & Health Services
09.2020 - 03.2022
- Addressed customer complaints with precision and efficiency, entering relevant information into the database for further action
- Listened attentively to customer inquiries and concerns, providing timely and effective solutions
- Managed document scanning and order processing to facilitate smooth operations
- Demonstrated strong problem-solving skills and a genuine passion for assisting customers in various shopping channels.
- Maintained up-to-date knowledge of product and service changes.
- Answered constant flow of customer calls with minimal wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate of Science in Business Management -
Collin College Plano Campus
Plano, TX05.2024
High School Diploma -
Allen High School
Allen, TX05.2020
Skills
- Customer Service
- Supervision of Operators
- Communications
- Microsoft Word & Excel
- Computer Skills
- Testing Documentation
- Quality Issue Identification
- Safety Procedures
- Environmental Monitoring
- Safety Compliance
- Auditing Techniques
- Inspections and reviews
Timeline
Quality Control Technician
TYGP Management Inc
03.2022 - Current
Customer Service Representative
Envision Medical & Health Services
09.2020 - 03.2022
Associate of Science in Business Management -
Collin College Plano Campus
High School Diploma -
Allen High School
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