Souhaiel Mnasser
Stamford,CT
Summary
Results-driven hospitality professional prepared to excel in dynamic settings. Proven track record of maintaining smooth operations and enhancing customer experiences. Known for team collaboration and adaptability, with expertise in time management and interpersonal communication.
Professional with hands-on experience in removal services, prepared to handle sensitive and challenging tasks with high standards. Skilled in safe handling, transportation, and disposal procedures, ensuring compliance and discretion. Strong focus on collaboration and adaptability, consistently delivering reliable results in dynamic environments. Known for reliability, attention to safety protocols, and effective communication.
Overview
8
8
years of professional experience
Work History
Food Runner
Tokeneke Country Club
04.2018 - Current
- Delivered food to tables efficiently, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to coordinate order accuracy and streamline delivery processes.
- Maintained cleanliness and organization of dining areas, enhancing overall customer experience.
- Assisted servers in fulfilling guest requests promptly, improving service flow during peak hours.
Supervisor
Junkluggers
03.2022 - 12.2025
- Oversaw daily operations, ensuring efficient workflows and adherence to safety protocols.
- Trained and mentored team members on best practices for junk removal and customer service.
- Implemented process improvements resulting in enhanced operational efficiency and reduced downtime.
- Coordinated scheduling and resource allocation for team assignments to maximize productivity.
- Conducted performance evaluations, providing constructive feedback to enhance team effectiveness.
- Resolved customer inquiries and complaints, fostering positive relationships and improving client satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Food Runner
Indian Harbor Yacht Club
07.2020 - 05.2022
- Monitored inventory levels of food items and communicated needs to kitchen management effectively.
- Implemented feedback mechanisms to gather guest insights, driving enhancements in service quality.
- Developed strategies for optimizing workflow, reducing wait times, and increasing table turnover rates.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Field Technician
Amazon
05.2019 - 02.2022
- Conducted routine maintenance and troubleshooting on Amazon delivery equipment.
- Implemented safety protocols, ensuring compliance with operational standards.
- Assisted in training new technicians on equipment handling and safety procedures.
- Diagnosed technical issues, providing timely solutions to minimize downtime.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Delivered high-quality work by diligently following standard operating procedures.
- Communicated with customers to provide updates, gather information and resolve issues.
Education
High School Diploma -
Stamford High School
Stamford, CTSkills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Strong teamwork
- Effective multitasking
- Problem-solving
- Sense of urgency
- Flexible schedule
- Cash handling
- Cleaning and sanitizing
- Cleanliness
- Hospitality service expertise
- Relationship building
- Heavy lifting
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Junkluggers
03.2022 - 12.2025
Food Runner
Indian Harbor Yacht Club
07.2020 - 05.2022
Field Technician
Amazon
05.2019 - 02.2022
Food Runner
Tokeneke Country Club
04.2018 - Current
High School Diploma -
Stamford High School