Summary
Overview
Work History
Education
Skills
Timeline
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Souleyman Moussa

St. Louis,MO

Summary

Bilingual (English/French) and tech-savvy customer service and sales professional with over two years of experience in high-volume inbound call centers and direct outreach. Proven ability to identify customer needs, actively listen, clearly explain options, and guide clients to optimal solutions. Dedicated to building trust through empathetic communication and eager to continuously deliver value in dynamic, customer-focused environments.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative (Remote)

Spectrum
04.2020 - 01.2022
  • Delivered product information and support to new and existing customers
  • Resolved inquiries promptly, increasing customer satisfaction and retention
  • Promoted additional products and services aligned with customer needs
  • Maintained excellent attendance and contributed to team problem-solving efforts

Real Estate Wholesaling Apprentice

Self-Led
01.2025 - Current
  • Sourced and qualified motivated sellers through cold calling and lead generation
  • Conducted contract negotiations and follow-ups to build trust and close deals
  • Built and maintained a network of investors for deal assignments
  • Utilized sales frameworks to uncover seller motivation and handle objections
  • Employed PropStream, BatchLeads, and Google Sheets for lead tracking and analysis

Remote Media Asset Manager

MXB Media Group
  • Remotely organized and delivered high-volume media assets with accurate metadata and file structure, ensuring fast post-production and timely sponsor content turnaround.

Community Coach

St. Louis CITY SC
03.2021 - Current
  • Selected as one of the first community coaches for the organization; developed strong leadership, communication, and mentoring skills by coaching youth athletes.

Education

Associate in Applied Science - Database Developer

Saint Louis Community College
St. Louis, MO

Skills

  • Sales & Lead Generation: Inbound Sales, Lead Qualification, Solution Selling, Upselling, Objection Handling, Closing Techniques, Customer Retention
  • Customer Service: Needs Assessment, Active Listening, Product Explanation, Problem Resolution, Customer Satisfaction, Follow-Up
  • Software & Systems: CRM, Call Center Software, Microsoft Office Suite, Google Sheets, PropStream, BatchLeads
  • Other: Bilingual (English/French), Time Management, Multitasking, Negotiation, Relationship Building

Timeline

Real Estate Wholesaling Apprentice

Self-Led
01.2025 - Current

Community Coach

St. Louis CITY SC
03.2021 - Current

Customer Service Representative (Remote)

Spectrum
04.2020 - 01.2022

Remote Media Asset Manager

MXB Media Group

Associate in Applied Science - Database Developer

Saint Louis Community College

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